Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries and manage household claims from start to finish.
- Company: Join Trinity Claims, a trusted name in claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, free snacks, and a birthday day off.
- Why this job: Be part of a supportive team that values customer care and continuous improvement.
- Qualifications: 2 years in customer service required; claims experience is a plus but not essential.
- Other info: This role is entry-level and offers full-time hours in a dynamic environment.
The predicted salary is between 20000 - 26000 £ per year.
About Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We combine cutting-edge proprietary technology with the highest standards of customer care, providing seamless support from the first point of contact through to final resolution so customers feel supported every step of the way.
Our team has earned the trust of thousands of customers by consistently delivering results. We are proud of our 4.5-star Trustpilot rating and commitment to excellence.
About The Role
To advise policyholders on general queries and insurance claims issues for relevant or related perils, and to provide world-class, full lifecycle claims handling. The role acts as the primary customer contact in managing a portfolio of fast-moving, household claims.
Key Responsibilities
- Respond to policyholder portal messages professionally within agreed SLA
- Advise policyholders on general queries and insurance claims issues for relevant or related peril
- Build policyholder confidence by developing rapport and listening to each policyholder
- Check that the policy covers the claims
- Take a methodical approach to each claim and work through the processes with each policyholder
- Request and gather documents and information from customers (receipts, photographs, accident reports)
- Arrange for payment to be made within authority levels
- Manage a high-volume portfolio of fast-paced claims by prioritising individual circumstances from setup to settlement
- Liaise between internal teams, third party suppliers and policyholders to ensure smooth progression of claims
- Perform basic fraud checks and escalate any fraud alerts to the Counter Fraud team
- Prioritise important and urgent tasks while maintaining focus on the policyholder
- Negotiate settlement of claims verbally and in writing
- Assist with overflow calls during peak times where necessary
- Seek continual improvements in customer service delivery
- Ensure SLAs and KPIs are met and maintained
- Undertake any individual or team task reasonably requested in line with company values
Key Requirements
- At least 2 years of experience in a customer service role
- Previous claims experience is desirable but not essential
In Return, We Can Offer You
Basic salary £24,000–£26,000 (DOE) with market-leading benefits. 25 days annual leave plus statutory holidays.
Benefits
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance-related bonus
- An extra day’s holiday for your birthday
Application deadline: this position will remain open until the right candidate is found. No agencies. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industry: Insurance
Get notified about new Claims Handler jobs in Tonbridge, England, United Kingdom.
#J-18808-Ljbffr
Small Claims Handler employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Small Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the lifecycle of a claim will help you speak confidently about the role and demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves building rapport with policyholders, practice active listening and empathy to show that you can handle customer queries effectively.
✨Tip Number 3
Network with professionals in the insurance industry. Connecting with current or former claims handlers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle specific claims situations or customer interactions, as this will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Small Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Small Claims Handler position. Understand the key responsibilities and requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any customer service experience you have, especially if it relates to claims handling or insurance. Use specific examples to demonstrate your skills in managing customer queries and resolving issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses why you are interested in the role at Trinity Claims. Mention your understanding of their commitment to customer care and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a claims handling role.
How to prepare for a job interview at Trinity Claims
✨Know the Company Inside Out
Before your interview, make sure to research Trinity Claims thoroughly. Understand their mission, values, and the services they provide. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Small Claims Handler, you'll be dealing with policyholders regularly. Be prepared to discuss your previous customer service experience and how you've handled challenging situations. Use specific examples to illustrate your ability to build rapport and resolve issues effectively.
✨Demonstrate Attention to Detail
In claims handling, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has led to successful outcomes. Discuss how you ensure accuracy when managing claims and gathering necessary documentation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice responding to hypothetical situations related to claims handling, such as managing multiple claims or dealing with a dissatisfied policyholder.
