First Response Technician in Slough

Overview

Join to apply for the First Response Technician role at Trinity Claims. Salary: £25,500 – £30,000 DOE. This role is home-based; you’ll start from your own address. A company van is provided for exclusive work use, and you’ll travel across your local area and, at times, across the UK.

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We combine cutting-edge proprietary technology with high standards of customer care to provide seamless support from the first point of contact through final resolution, ensuring customers feel supported every step of the way. Our team has earned the trust of thousands of customers and proudly holds a Trustpilot rating of 4.5 stars.

Key Responsibilities

• Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
• Helping to monitor and install drying equipment on-site.
• Participating in assessments and reporting, ensuring all documents, photographs, and communications are accurately recorded.
• Working closely with First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Maintaining health and safety standards at all times.
• Providing excellent customer service to policyholders and other relevant parties.
• Travel to jobs across your local area and occasionally further afield in the UK.

Key Requirements

We’re open to applicants of all experience levels. You may be a complete beginner or someone with existing restoration, construction, maintenance, or insurance knowledge.

Ideally, You Will Have

• Clear and confident communication skills.
• A passion for delivering outstanding customer service.
• The ability to work effectively within a team and under pressure.
• Basic computer knowledge.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In Return, We Can Offer You

• Basic Salary of £25,500 – £30,000 (DOE), as well as market leading benefits.
• 25 days annual leave plus statutory holidays
• Discretionary performance related bonus
• A company van provided for work use

Just Some Of The Great Benefits We Offer

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.