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- Tasks: Manage complex ground movement claims from start to finish, ensuring fair outcomes and effective decision-making.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: Competitive salary, 25 days annual leave, on-site gym, free snacks, and performance bonuses.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a trusted team and make a real impact in the claims process while developing your skills.
- Qualifications: 3+ years managing subsidence claims and strong analytical skills required.
The predicted salary is between 36000 - 42000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making. This is a hands-on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation.
Key Responsibilities:
- Claim Ownership & Technical Decision Making
- Manage complex and high-value ground movement claims from start to finish
- Diagnose cause of damage using technical evidence (engineering reports, monitoring, drainage investigations, etc.)
- Distinguish between insured and non-insured causes
- Make clear, evidence-based decisions (acceptance, partial acceptance, repudiation)
- Ensure all decisions are well-documented and audit-ready
- Investigation & Repair Strategy
- Define proportionate investigation strategies and avoid unnecessary delays
- Determine appropriate use of monitoring and further investigations
- Review and challenge recommendations for repairs and mitigation works
- Ensure timely mitigation to prevent further damage
- Agree practical, cost-effective repair solutions
- Manage and challenge external suppliers (engineers, adjusters, contractors)
- Critically review reports and ensure clear, outcome-focused recommendations
- Monitor supplier performance against SLAs and cost expectations
- Address delays, poor quality outputs and unnecessary spend
- Indemnity & Cost Control
- Review and approve repair scopes and variations
- Maintain accurate reserves and control claim spend
- Identify and reduce indemnity leakage and duplication
- Ensure costs relate only to insured damage
- Governance & Compliance
- Apply policy wording accurately and consistently
- Ensure compliance with FCA requirements and internal standards
- Maintain clear audit trails and documentation
- Support complaint handling and regulatory referrals
- Identify potential fraud indicators
- Communicate technical information clearly to customers
- Manage expectations on claim progress and outcomes
- Handle challenging conversations with confidence
- Work collaboratively with internal stakeholders and provide expert input
- Leadership & Capability Development
- Act as a technical escalation point for complex claims
- Coach and support colleagues to improve technical capability
- Contribute to training materials, standards and best practice
- Identify opportunities to improve claim processes and reduce delays
- Support development of supplier frameworks and technical standards
- Provide insight into claim trends and areas of risk
Key Requirements:
- Proven experience (minimum 3 years) managing UK subsidence/ground motion claims
- Strong understanding of structural movement, drainage and soil behaviour
- Ability to interpret technical reports and investigation data
- Experience managing repair scopes and claim costs
- Strong analytical and decision-making skills
- Make claim decisions within delegated authority
- Approve or challenge supplier recommendations and repair strategies
- Recommend settlement approach (repair, cash, repudiation)
- Escalate complex or high-risk cases where required
Professional Qualifications
- Cert CII, Dip CII or working towards (or equivalent experience)
- Relevant technical or professional qualifications (e.g. surveying, engineering, construction) desirable
In return, we can offer you: Basic Salary £36,000-42,000 (DOE) as well as market-leading benefits. 25 days Annual leave plus statutory holidays. Just some of the great benefits we offer: On-site gym, Free on-site parking, Free on-site breakfast bar, Complimentary on-site snacks and soft drinks, Discretionary performance related bonus, An extra day’s holiday for your birthday.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Senior Ground Movement Specialist employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ground Movement Specialist
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Ground Movement Specialist role.
✨Tip Number 2
Prepare for interviews by practising common questions related to ground movement claims. We suggest you also have some real-life examples ready to showcase your expertise in managing complex claims. This will help you stand out as the go-to expert they need!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Apply directly through our website! It shows you’re genuinely interested in joining Trinity Claims. Plus, it gives us a chance to see your application first-hand and understand why you’d be a perfect fit for the team.
We think you need these skills to ace Senior Ground Movement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Ground Movement Specialist role. Highlight your experience with subsidence and ground motion claims, and don’t forget to showcase your analytical skills and decision-making abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trinity Claims. Mention specific experiences that relate to the key responsibilities in the job description.
Showcase Your Technical Knowledge: We want to see your understanding of structural movement and drainage! Include examples of how you've diagnosed damage or managed complex claims in the past. This will show us you’re ready to take on the technical challenges of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Trinity Claims
✨Know Your Ground Movement Inside Out
Make sure you brush up on your knowledge of subsidence, heave, and landslip. Be prepared to discuss specific cases you've managed, the technical evidence you used, and how you made decisions based on that evidence. This will show your expertise and confidence in handling complex claims.
✨Demonstrate Your Decision-Making Skills
During the interview, be ready to explain your thought process when making claim decisions. Use examples to illustrate how you distinguish between insured and non-insured causes, and how you ensure all decisions are well-documented and audit-ready. This will highlight your analytical skills and attention to detail.
✨Showcase Your Leadership Abilities
As a Senior Ground Movement Specialist, you'll need to support and coach colleagues. Share experiences where you've led a team or improved processes. Discuss how you handle challenging conversations and manage expectations with customers, as this is crucial for maintaining strong relationships.
✨Prepare for Technical Challenges
Expect to face questions about managing supplier performance and addressing delays or poor-quality outputs. Think of specific instances where you've successfully navigated these challenges and how you ensured timely mitigation to prevent further damage. This will demonstrate your capability to drive efficient, evidence-based decision-making.