Senior Claims Technician/claims Handler

We are looking for an enthusiastic and customer-focused Claims Advisor to manage a portfolio of fast-moving household claims. This role involves advising policyholders, verifying coverage, gathering documentation, and ensuring smooth claim progression from start to settlement. To manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone. To provide first class, full lifecycle claims handling and act as the primary Policyholder contact. To help develop technical excellence within the claims team. Assist the training function to build material. Advise policyholders on general queries and claims queries relevant to their claim or policy Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action. Ensure policy covers and limits are applied where applicable. Take a methodical approach to each claim and working through the processes with each policy holder. Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible. Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from to settlement. Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims. Help build processes and material Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder. Negotiate settlement of claims both verbally and in writing. At least 3 years experience in a Home Claims role 25 days Annual leave plus statutory holidays. On-site gym Free on-site parking Free on-site breakfast bar Discretionary performance related bonus Life insurance cover Enhanced company pension scheme Cycle to Work Scheme Employee of the month & employee of the year awards Refer a Friend scheme An extra day’s holiday for your birthday Paid volunteering/charity day a year Support in your development and wellbeing, including an Employee Assistance Program (EAP) Eye test vouchers Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs Social events We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.