At a Glance
- Tasks: Manage technician schedules and ensure timely job completion in a fast-paced environment.
- Company: Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, life insurance, and performance bonuses.
- Other info: Opportunities for career growth and a supportive work culture.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in administration or coordination, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 28000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results.
With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
We are looking for an organised and proactive Logistics Coordinator to join our team at Trinity First Response in Redditch.
You will manage technician schedules, handle administrative tasks, and ensure jobs are completed accurately and on time.
If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you!
Key Responsibilities
- Schedule and manage technicians' and surveyors’ diaries based on their availability and required skill sets.
- Book new jobs in a timely manner, ensuring adherence to SLAs.
- Ensure all jobs are accurately documented and updated with necessary information.
- Perform clerical duties such as filing, email correspondence, and document preparation.
- Offer administrative support to the operations team on an ongoing basis.
- Make inbound and outbound phone calls to suppliers, contractors, and surveyors.
- Coordinate waste disposal collection services and communicate with relevant companies.
- Provide accurate information to Surveyors, Policyholders, and Claims Teams regarding visits and job status.
- Update the TCS Claims system with any changes to claims.
- Ensure revisits are booked with all relevant and accurate details.
- Consistently meet SLAs and KPIs to ensure high-quality service standards.
- Conduct site visits and inspections to improve job quality.
- Undertake other tasks or activities as reasonably requested in line with the company’s values.
Key Requirements
- Previous experience in surveying administration, the insurance industry, or contractor coordination is highly desirable.
- Secondary education or equivalent, with proven skills in numeracy and written English.
- Strong spoken and written communication skills.
- Proficiency with computers and Microsoft Office.
- High level of attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Calm, assertive, and professional telephone manner when interacting with suppliers.
In return, we can offer you
Basic Salary of up to £25,000 - £28,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
- Just some of the great benefits we offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
Application deadline: this position will remain open until we have found the right person for the job.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Logistics Coordinator in Redditch employer: Trinity Claims
Trinity Claims is an exceptional employer that values integrity and innovation in the insurance sector. With a strong commitment to employee development, we offer comprehensive training and growth opportunities, fostering a collaborative work culture that prioritises fairness and transparency. Located in a vibrant area, our team enjoys a supportive environment where every member plays a crucial role in safeguarding our clients and upholding industry standards.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator in Redditch
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Trinity Claims and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Trinity Claims!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Trinity Claims keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator in Redditch
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Trinity Claims:This is your chance to really connect with the team at Trinity Claims. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Trinity Claims
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Trinity Claims.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Trinity Claims that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Trinity Claims. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
