Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and coordinate large home insurance claims while providing excellent customer service.
- Company: Trinity Claims, a trusted name in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, car allowance, 25 days annual leave, and on-site perks like gym and snacks.
- Why this job: Join a dynamic team and make a real difference in customers' lives during challenging times.
- Qualifications: 5 years of insurance claims experience and strong communication skills required.
- Other info: Equal opportunities employer encouraging diverse applications.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We want you to be a highly motivated individual who will effectively manage and coordinate large and complex home insurance claims, investigating, assessing and owning the claim in its entirety, all whilst ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
Key Responsibilities
- Effective day to day project management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors.
- Build and maintain strong relationships with policyholders, providing regular updates, addressing concerns and a positive claims experience.
- Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders to reach fair settlements.
- Ensure all claims are handled in accordance with industry regulations, company policies and best practices.
- In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the buildings element of each claim in your control.
- Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
- Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
- In liaison with the Building Surveyor Team, manage claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
- Support the Customer Relations Team with complaints and in particular those involving the FOS.
- Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
- Work closely with our Alternative Accommodation team to establish needs and control costs.
- Identify and mitigate potential fraud.
Minimum Key Requirements
- At least 5 years previous experience of working in an insurance claims related handling role.
- High level understanding of insurance/indemn policies and legal structure.
- Proven capability of claims negotiation with policyholders and Loss Assessors.
- Relevant experience in a similar role.
Qualifications Minimum
- Full and clean driving licence.
- ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
In Return, We Can Offer You
- Basic Salary £30,000-40,000 (DOE) + £4,800 Car Allowance, as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Large Loss Claims Handler in Peterborough employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Large Loss Claims Handler in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Large Loss Claims Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions specific to claims handling. Practice your responses, focusing on your experience with complex claims and customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in previous claims roles. Include examples of successful negotiations and customer satisfaction. This will help you stand out from the crowd when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Large Loss Claims Handler in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Large Loss Claims Handler role. Highlight your relevant experience in insurance claims and any specific skills that match the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: As a claims handler, communication is key. In your application, demonstrate your ability to communicate effectively with policyholders and colleagues. We want to know how you build relationships and keep everyone informed throughout the claims process.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of large loss claims and the insurance industry. Familiarise yourself with common scenarios and regulations that may come up during discussions. This will show your expertise and confidence in handling complex claims.
✨Showcase Your Communication Skills
As a Large Loss Claims Handler, effective communication is key. Prepare examples of how you've successfully managed relationships with policyholders and other stakeholders. Highlight your ability to provide updates and address concerns, ensuring a positive claims experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and negotiation skills in action.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if Trinity Claims is the right fit for you.
