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For Companies At a Glance
- Tasks: Assist with water, fire, and accidental damage restoration projects in a dynamic environment.
- Company: Join Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, generous leave, and market-leading benefits including life insurance.
- Why this job: Kickstart your career in a fast-paced role where you can make a real difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for growth and recognition in a supportive team culture.
The predicted salary is between 25500 - 30000 £ per year.
Technicians Wanted - All Levels (Trainee To Experienced). Salary: £25,500 - £30,000 DOE.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
- Basic Salary of £25,000 - £27,000 (DOE), as well as market leading benefits.
- 23 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
First Response Restoration Technician in Newcastle upon Tyne employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Restoration Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Trinity Claims and their First Response division. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills and how you handle pressure. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Trinity Claims.
We think you need these skills to ace First Response Restoration Technician in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping people and making a difference in their lives!
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trinity Claims
✨Know the Company Inside Out
Before your interview, take some time to research Trinity Claims and their First Response division. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share examples of how you've delivered outstanding service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for helping others and your ability to thrive under pressure.
✨Prepare for Practical Scenarios
Expect to discuss practical scenarios related to damage restoration during your interview. Brush up on basic restoration techniques and be ready to explain how you would handle various situations, such as water or fire damage. This shows that you're proactive and eager to learn, even if you don't have prior experience.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process for new technicians or how the team collaborates on projects. This not only shows your interest in the role but also helps you gauge if the company culture is the right fit for you.
