At a Glance
- Tasks: Assess property damage, validate claims, and provide technical guidance to ensure fair outcomes.
- Company: Trinity Claims, a leader in customer-focused claims management with a stellar Trustpilot rating.
- Benefits: Competitive salary, generous leave, performance bonuses, and a supportive work environment.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in people's lives through effective claims management.
- Qualifications: 3+ years in property claims handling, strong technical knowledge, and excellent communication skills.
The predicted salary is between 45000 - 50000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About the role
We are looking for an experienced Field Adjuster to join our growing team. This is an exciting opportunity for a technically skilled claims professional with experience in buildings and contents insurance claims to play a key role in delivering fair, accurate, and customer‑focused outcomes. Working across a varied portfolio of claims, you will assess property damage, validate contractor estimates, review surveyor reports, and provide technical guidance on policy coverage. You will also conduct site visits, manage claims within delegated authority limits, and work closely with contractors, suppliers, and policyholders to ensure claims are progressed efficiently and in line with regulatory and company standards. This role would suit someone with a strong understanding of building pathology, reinstatement works, and insurance policy interpretation who enjoys balancing technical expertise with excellent customer service.
Key Responsibilities
- Assess buildings and contents insurance claims for validity and settlement value.
- Conduct site inspections and attend policyholder properties when required.
- Review surveyor reports, contractor estimates, and customer invoices using Xactware and other relevant systems.
- Validate contents loss lists, applying depreciation, wear and tear, and policy terms.
- Assess subsidence claims and review expert reports to determine appropriate remediation.
- Produce accurate reports and scopes of work within delegated authority limits.
- Liaise with contractors, surveyors, and the Trinity Supplier Network to progress claims efficiently.
- Provide clear explanations to policyholders regarding claim decisions, settlements, and policy limitations.
- Support the handling of Financial Ombudsman Service (FOS) complaints through technical reporting.
- Identify potential fraud indicators and elevate concerns where appropriate.
- Audit surveyor and contractor performance to ensure quality and minimise claim leakage.
- Ensure all claims are handled in line with FCA requirements, internal governance, and agreed service levels.
Key Requirements
- Proven experience in property claims handling or loss adjusting (3+ years ideally).
- Strong technical knowledge of building pathology, repair methodologies, and reinstatement processes.
- Experience handling both buildings and contents insurance claims.
- Ability to interpret and apply insurance policy wordings and make evidence-based decisions.
- Experience using digital claims systems and estimating tools, such as Xactware.
- Excellent communication and customer service skills, with the ability to explain technical matters clearly.
- Strong analytical and organisational skills with excellent attention to detail.
- Ability to manage a field-based workload, including site visits and customer meetings.
- Confidence dealing with challenging or sensitive customer situations.
- HNC, CII, or a similar surveying qualification is desirable; candidates working towards a relevant qualification are encouraged to apply.
In return, we can offer you a Basic Salary of up to £45,000 – £50,000 (DOE), as well as market‑leading benefits:
- 25 days Annual leave plus statutory holidays
- Discretionary performance‑related bonus
- Car allowance
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Field Adjuster in Newcastle upon Tyne employer: Trinity Claims
Trinity Claims is an exceptional employer, offering a dynamic work environment where your expertise as a Field Adjuster will be valued and rewarded. With a strong commitment to employee growth, competitive salaries, and market-leading benefits, including generous annual leave and a supportive culture that encourages professional development, you will thrive in a role that balances technical skill with outstanding customer service. Join us in our mission to deliver top-notch claims management while enjoying the unique advantages of working within a dedicated team that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Field Adjuster in Newcastle upon Tyne
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Trinity Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Trinity Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Field Adjuster in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Trinity Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Trinity Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Trinity Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Trinity Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Trinity Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Trinity Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
