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- Tasks: Help customers navigate their car claims with empathy and efficiency.
- Company: Join Trinity Claims, a leader in providing top-notch claims services.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, and free snacks.
- Why this job: Be part of a supportive team making a real difference for clients.
- Qualifications: 2 years in customer service; knowledge of motor claims is a plus.
- Other info: Open until the right candidate is found; no agencies, please.
The predicted salary is between 20400 - 25200 £ per year.
Committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines. You will be working within a team dealing with our policyholder who has suffered a loss following an incident involving their car, so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.
We’ll need you to be able to:
- Manage the repair journey from Instruction to Payment, ensuring that each stage of the journey is monitored and managed appropriately to prevent delays (Chasing estimates/ updates on repairs/ ensuring invoices received).
- Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing, and recovery charges.
- Provide excellent customer service to our clients in relation to their repairs or Total loss journey, communicating directly via phone and email.
- Provide prompt payments to our Approved Repairers and to Non-Approved repairers for their services.
- Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey and mitigate costs.
- Maintain supplier relationships.
- Update MIAFTR records and support salvage clearance by removing personalised plates/ finance markers for prompt salvage disposal.
- First time resolution of any complaints.
- Compile documentation for the recovery pack on non-fault / split claims, including repair/ inherited charges/ recovery and storage/ fees.
Experience/knowledge:
- At least 2 years’ experience in a Customer Service role.
- Good working knowledge of motor vehicle construction and modern repair techniques is desirable.
- Motor Claims knowledge including a basic understanding of insurance principles is desirable.
- Good working knowledge of computerised damage estimating systems, including Audatex is desirable.
In return, we can offer you:
- Basic Salary £24,000-27,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the motor claims process and common terminology used in the industry. This will help you communicate effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being patient and empathetic is key for this role, so highlight any relevant experiences.
✨Tip Number 3
Research StudySmarter and our values to align your answers with what we stand for. Understanding our commitment to excellent customer service will help you make a strong impression.
✨Tip Number 4
Network with professionals in the insurance and motor claims industry. Engaging with others can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of motor claims. Use specific examples that demonstrate your ability to manage claims efficiently and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and patience, which are crucial for this role. Mention your understanding of the motor claims process and how you can contribute to providing a world-class claims service.
Highlight Relevant Skills: In your application, emphasise skills such as communication, negotiation, and problem-solving. These are essential for managing the repair journey and ensuring customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is vital in the claims handling process.
How to prepare for a job interview at Trinity Claims
✨Show Empathy and Patience
As a Motor Claims Handler, you'll be dealing with customers who have experienced a loss. Demonstrating empathy and patience during the interview will show that you understand the importance of providing excellent customer service in sensitive situations.
✨Know Your Stuff
Brush up on your knowledge of motor vehicle construction, repair techniques, and insurance principles. Being able to discuss these topics confidently will impress the interviewers and show that you're well-prepared for the role.
✨Highlight Your Customer Service Experience
With at least 2 years in a customer service role required, be ready to share specific examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide the high level of service they expect.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing delays in the repair journey or negotiating costs. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
