Motor Claims Auditor

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers. We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better. We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

The Motor Claims Auditor is responsible for ensuring the accuracy and integrity of motor claims processing. This role involves auditing claims to identify discrepancies, ensuring compliance with company policies and industry regulations, and providing feedback to improve the claims handling process.

• Conduct thorough audits of motor claims to ensure accuracy and compliance with company policies and industry standards.
• Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team.
• Provide detailed feedback and recommendations to claim handlers and management to improve processes and reduce errors.
• Collaborate with the claims team to develop and implement best practices for claims handling.
• Maintain up-to-date knowledge of industry regulations and company policies related to motor claims.
• Prepare and present audit reports to senior management, highlighting key findings and areas of improvement.
• Assist in training and mentoring claims handlers on accurate and efficient claims processing.
• Review and develop Trinity's audit capability across motor claims.
• Manage Motor Claims Journey Audits each calendar month providing immediate feedback to SMT during the month as issues arise and reporting full results at month end.
• Contribute to the overall development of the business in conjunction with the Head of Motor Operations and Senior Management Team, including meeting existing and potential clients.
• Undertake any individual or team task or activity reasonably requested and in line with the company values.

• Able to demonstrate experience of working in claims, specifically personal injury portals and counter fraud.
• Knowledge of industry regulations and best practices in motor claims handling.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Analytical Thinking: Ability to analyse complex claims data and identify discrepancies.
• Attention to Detail: Meticulous in reviewing claims and ensuring accuracy.
• Communication: Strong verbal and written communication skills to provide clear feedback and recommendations.
• Problem-Solving: Ability to identify issues and develop effective solutions.
• Integrity: Uphold high ethical standards and ensure compliance with regulations.

• Good standard of secondary education or equivalent knowledge and experience.

• On-site gym.
• Free breakfast (when working at the Tonbridge site).
• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay).
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Enhanced pension contribution options.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs.
• We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law. If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you. The application deadline for this role is 24th February 2025. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.