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- Tasks: Assist Policyholders with building-related claims and provide technical support to the Claims Team.
- Company: Trinity Claims is a dynamic claims management company with a supportive, family-like culture.
- Benefits: Enjoy 25 days annual leave, on-site gym, free snacks, and a performance-related bonus.
- Why this job: Join a team focused on customer service and personal development in a rewarding environment.
- Qualifications: 2 years of experience in the Home Claims Industry and strong communication skills required.
- Other info: Opportunities for training and development through Trinity Academy and social events.
The predicted salary is between 25000 - 35000 £ per year.
Company Overview
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding. To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required. To provide outstanding customer service and ensure all decisions are clear and concise in all methods of communication to both our Policyholders and Suppliers.
Key Responsibilities & Accountabilities - What you will do:
- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
Person Specification
Experience & Knowledge
- At least 2 years of experience within the Home Claims Industry.
Skills & Abilities
- Excellent verbal and written communication skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Tact and assertiveness when dealing with Supplier/Surveyor Network.
- Ability to work well under pressure and meet deadlines.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Personality & Motivation
- Helpfulness and a passion for customer service.
- High energy levels.
- Positive approach.
- Team player.
- Drive and enthusiasm for meeting targets.
- Empathy and understanding.
- Confidence & a professional attitude.
In return, we can offer you:
- Basic Salary £30-35,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Rewards: On-site gym, Free on-site parking, Free on-site breakfast bar, Complimentary on-site snacks and soft drinks, Discretionary performance related bonus, Life insurance cover, Enhanced company pension scheme, Cycle to Work Scheme, Employee of the month & employee of the year awards, Refer a Friend scheme, An extra day’s holiday for your birthday, Paid volunteering/charity day a year, Support in your development and wellbeing, including an Employee Assistance Program (EAP), Eye test vouchers, Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs, Social events.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Loss Adjuster (Tonbridge) employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster (Tonbridge)
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations in the Home Claims Industry. Understanding the nuances of building insurance claims will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Trinity Claims.
✨Tip Number 3
Prepare to demonstrate your customer service skills during the interview process. Think of examples where you've successfully resolved disputes or provided exceptional support, as this role heavily emphasises outstanding customer service.
✨Tip Number 4
Research Trinity Claims' company culture and values. Be ready to discuss how your personal values align with theirs, as they are looking for team players who fit well within their family-oriented environment.
We think you need these skills to ace Loss Adjuster (Tonbridge)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Loss Adjuster position. Tailor your application to highlight relevant experience in the Home Claims Industry.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly in claims management and customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Trinity Claims that appeal to you, such as their commitment to customer service and team culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Basics
Brush up on your knowledge of the home claims industry, especially regarding building-related queries. Being able to discuss common issues and solutions will show your expertise and confidence in the role.
✨Demonstrate Communication Skills
Since excellent verbal and written communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with policyholders or suppliers in past roles.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple claims and deadlines. Highlight any tools or methods you use to stay organised, as this will demonstrate your ability to handle the fast-paced environment at Trinity Claims.
✨Emphasise Customer Service Passion
Trinity Claims values helpfulness and a passion for customer service. Prepare to share specific instances where you went above and beyond for a customer, showcasing your empathy and understanding.
