Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist Policyholders with building-related claims and provide technical support to the Claims Team.
- Company: Trinity Claims is a dynamic claims management company with a supportive, family-like culture.
- Benefits: Enjoy 25 days annual leave, on-site gym, free snacks, and a performance bonus.
- Why this job: Join a team focused on customer service and personal development in a rewarding environment.
- Qualifications: 2+ years in the Home Claims Industry with strong communication and organisational skills.
- Other info: Flexible application deadline; we value diversity and encourage all qualified candidates to apply.
The predicted salary is between 24000 - 42000 £ per year.
Company Overview
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.
Key Responsibilities & Accountabilities - What you will do:
- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
Person Specification
Experience & Knowledge
- At least 2 years of experience within the Home Claims Industry.
Skills & Abilities
- Excellent verbal and written communication skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Tact and assertiveness when dealing with Supplier/Surveyor Network.
- Ability to work well under pressure and meet deadlines.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Personality & Motivation
- Helpfulness and a passion for customer service.
- High energy levels.
- Positive approach.
- Team player.
- Drive and enthusiasm for meeting targets.
- Empathy and understanding.
- Confidence & a professional attitude.
In return, we can offer you:
- Basic Salary £30-35,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Cycle to Work Scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
- Support in your development and wellbeing, including an Employee Assistance Program (EAP).
- Eye test vouchers.
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
- Social events.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Loss Adjuster employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster
✨Tip Number 1
Familiarise yourself with the specific claims processes and terminology used in the home insurance industry. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during any discussions.
✨Tip Number 2
Network with professionals already working in the claims management sector, especially those who have experience as Loss Adjusters. Engaging with them can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills during interviews. Since the role involves liaising with policyholders and suppliers, having examples ready that highlight your ability to handle difficult situations with empathy and professionalism will set you apart.
✨Tip Number 4
Research Trinity Claims thoroughly, including their company culture and values. Tailoring your conversations to reflect how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Home Claims Industry. Focus on your communication skills, organisational abilities, and any specific achievements that demonstrate your capability to handle building-related claims.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in progressing and finalising insurance claims.
Showcase Your Skills: In your application, emphasise your attention to detail, ability to work under pressure, and proficiency with administrative tasks. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Familiarise yourself with the claims process and common issues that arise in building insurance. Being able to discuss specific scenarios or past experiences will demonstrate your expertise and understanding of the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial, prepare to articulate your thoughts clearly. Practice explaining complex concepts simply, as you may need to convey decisions to policyholders who might not have a technical background.
✨Demonstrate Attention to Detail
Highlight your ability to manage details effectively. Bring examples of how you've ensured accuracy in previous roles, especially when dealing with claims or financial information, as this will be key in your new position.
✨Exude Empathy and Professionalism
Prepare to discuss how you handle difficult situations with policyholders. Showing empathy while maintaining professionalism can set you apart, especially in a customer service-focused role like this one.
