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- Tasks: Assist policyholders with building-related claims and provide technical support to the claims team.
- Company: Trinity Claims is a dynamic claims management company with a supportive, family-like culture.
- Benefits: Enjoy 25 days annual leave, on-site gym, free breakfast, snacks, and a performance bonus.
- Why this job: Join a team focused on delivering excellent customer service and making a real impact in insurance.
- Qualifications: Minimum of 2 years experience in the Home Claims Industry required.
- Other info: Open until the right candidate is found; no agencies please.
The predicted salary is between 24000 - 42000 £ per year.
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.
Key Responsibilities & Accountabilities:
- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
Experience & Knowledge:
- At least 2 years of experience within the Home Claims Industry.
In return, we can offer you:
- Basic Salary £30-35,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster
✨Tip Number 1
Familiarise yourself with the specific claims processes and terminology used in the home insurance industry. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during any discussions.
✨Tip Number 2
Network with professionals already working in the claims management sector, especially those who have experience as Loss Adjusters. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills, as this role heavily relies on effective communication with policyholders and suppliers. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Tip Number 4
Research Trinity Claims and their company culture. Understanding their values and mission will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Loss Adjuster
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Loss Adjuster position. Tailor your application to highlight relevant experience in the Home Claims Industry.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in claims management, particularly in building-related queries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Trinity Claims that appeal to you, such as their commitment to customer service and team culture. Highlight how your skills align with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in claims management.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the claims process, especially in relation to building insurance. Familiarise yourself with common issues and resolutions, as well as the specific policies of Trinity Claims.
✨Showcase Your Customer Service Skills
Since the role involves liaising with policyholders and suppliers, be prepared to discuss your previous experiences in customer service. Highlight how you've handled difficult situations and ensured customer satisfaction.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge related to building damage and claims management. Brush up on relevant terminology and processes to demonstrate your expertise.
✨Emphasise Team Collaboration
Trinity Claims values teamwork, so be ready to share examples of how you've worked effectively within a team. Discuss how you can support the claims team and contribute to a positive work environment.
