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- Tasks: Assist policyholders with building-related claims and provide technical support to the claims team.
- Company: Trinity Claims is a dynamic claims management company in Tonbridge, focused on delivering exceptional service.
- Benefits: Enjoy 25 days annual leave, on-site gym, free breakfast, and a performance-related bonus.
- Why this job: Join a supportive team culture that values customer service and offers growth opportunities.
- Qualifications: 2 years of experience in the Home Claims Industry and strong communication skills required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 42000 £ per year.
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.
Key Responsibilities & Accountabilities:
- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
Person Specification:
Experience & Knowledge:- At least 2 years of experience within the Home Claims Industry.
- Excellent verbal and written communication skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Tact and assertiveness when dealing with Supplier/Surveyor Network.
- Ability to work well under pressure and meet deadlines.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
- Helpfulness and a passion for customer service.
- High energy levels.
- Positive approach.
- Team player.
- Drive and enthusiasm for meeting targets.
- Empathy and understanding.
- Confidence & a professional attitude.
In return, we can offer you:
- Basic Salary £30-35,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Cycle to Work Scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
- Support in your development and wellbeing, including an Employee Assistance Program (EAP).
- Eye test vouchers.
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
- Social events.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Loss Adjuster employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster
✨Tip Number 1
Familiarise yourself with the specific claims processes and terminology used in the home insurance industry. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals already working in the claims management sector, especially those in loss adjusting. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated excellent customer service and problem-solving skills. This is crucial for a role that requires empathy and effective communication with policyholders.
✨Tip Number 4
Research Trinity Claims thoroughly, including their company culture and values. Tailoring your conversation to align with their mission can set you apart from other candidates and show your genuine interest in joining their team.
We think you need these skills to ace Loss Adjuster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Loss Adjuster. Tailor your application to highlight relevant experience in the Home Claims Industry.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly in claims management and customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to work under pressure. Mention specific examples from your past experience that align with the key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Loss Adjuster.
How to prepare for a job interview at Trinity Claims
✨Showcase Your Communication Skills
As a Loss Adjuster, excellent verbal and written communication is crucial. During the interview, demonstrate your ability to articulate complex information clearly and concisely. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles.
✨Highlight Your Experience in Home Claims
With at least 2 years of experience required in the Home Claims Industry, be ready to discuss your relevant background. Share specific instances where you successfully managed claims, resolved disputes, or provided technical support, showcasing your expertise in the field.
✨Emphasise Your Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure precision in your work. You might want to mention any systems or processes you use to maintain high standards and how this has positively impacted your previous employers.
✨Demonstrate Your Customer Service Passion
Trinity Claims values helpfulness and a passion for customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show that you align with their company culture and are committed to providing outstanding service.
