Loss Adjuster

Company Overview . Who we are

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

Role Overview. Why Join us

To manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Key Responsibilities & Accountabilities – What you will do:

• Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
• Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
• In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
• Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
• Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
• In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
• Support the Customer Relations Team with complaints and in particular those involving the FOS.
• Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.

Person Specification

Experience & Knowledge

• 5 years previous experience of working in an insurance claims related handling role.
• Experience working in home insurance claims
• High level understanding of insurance/indemnity policies and legal structure

Skills & Abilities

• Excellent spoken and written communication skills.
• Accurate with a high level of attention to detail.
• Tact and assertiveness when dealing with customers who may be distressed or angry.
• Ability to work well under pressure and meet deadlines.
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary.

Personality & Motivation

• Excellent organisational skills.
• Helpfulness and a passion for customer service.
• Driven and enthusiastic – meets or exceeds targets.
• Empathy and understanding.
• Confident and professional attitude.
• Excellent negotiator.
• Commercially aware.
• Active and energetic.
• Takes ownership of problems and drives for effective solutions.

In return, we can offer you:

Basic Salary £35-38,000 (DOE) + £4,800 Car Allowance, as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Rewards:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• Life insurance cover
• Enhanced company pension scheme
• Cycle to Work Scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• Support in your development and wellbeing, including an Employee Assistance Program (EAP)
• Eye test vouchers
• Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
• Social events

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.