At a Glance
- Tasks: Manage complex ground movement claims from start to finish, ensuring fair outcomes.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: Competitive salary, 25 days annual leave, on-site gym, and performance bonuses.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Join a trusted team and make a real impact in the claims process.
- Qualifications: 3+ years managing UK subsidence claims and strong analytical skills required.
The predicted salary is between 36000 - 42000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making. This is a hands-on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation.
Key Responsibilities:- Claim Ownership & Technical Decision Making
- Manage complex and high-value ground movement claims from start to finish
- Diagnose cause of damage using technical evidence (engineering reports, monitoring, drainage investigations, etc.)
- Distinguish between insured and non-insured causes
- Make clear, evidence-based decisions (acceptance, partial acceptance, repudiation)
- Ensure all decisions are well-documented and audit-ready
- Investigation & Repair Strategy
- Define proportionate investigation strategies and avoid unnecessary delays
- Determine appropriate use of monitoring and further investigations
- Review and challenge recommendations for repairs and mitigation works
- Ensure timely mitigation to prevent further damage
- Agree practical, cost-effective repair solutions
- Manage and challenge external suppliers (engineers, adjusters, contractors)
- Critically review reports and ensure clear, outcome-focused recommendations
- Monitor supplier performance against SLAs and cost expectations
- Address delays, poor quality outputs and unnecessary spend
- Indemnity & Cost Control
- Review and approve repair scopes and variations
- Maintain accurate reserves and control claim spend
- Identify and reduce indemnity leakage and duplication
- Ensure costs relate only to insured damage
- Governance & Compliance
- Apply policy wording accurately and consistently
- Ensure compliance with FCA requirements and internal standards
- Maintain clear audit trails and documentation
- Support complaint handling and regulatory referrals
- Identify potential fraud indicators
- Communicate technical information clearly to customers
- Manage expectations on claim progress and outcomes
- Handle challenging conversations with confidence
- Work collaboratively with internal stakeholders and provide expert input
- Leadership & Capability Development
- Act as a technical escalation point for complex claims
- Coach and support colleagues to improve technical capability
- Contribute to training materials, standards and best practice
- Identify opportunities to improve claim processes and reduce delays
- Support development of supplier frameworks and technical standards
- Provide insight into claim trends and areas of risk
- Proven experience (minimum 3 years) managing UK subsidence/ground motion claims
- Strong understanding of structural movement, drainage and soil behaviour
- Ability to interpret technical reports and investigation data
- Experience managing repair scopes and claim costs
- Strong analytical and decision-making skills
- Make claim decisions within delegated authority
- Approve or challenge supplier recommendations and repair strategies
- Recommend settlement approach (repair, cash, repudiation)
- Escalate complex or high-risk cases where required
- Cert CII, Dip CII or working towards (or equivalent experience)
- Relevant technical or professional qualifications (e.g. surveying, engineering, construction) desirable
In return, we can offer you:
- Basic Salary £36,000-42,000 (DOE) as well as market-leading benefits.
- 25 days Annual leave plus statutory holidays.
- Just some of the great benefits we offer:
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Senior Ground Movement Specialist in London employer: Trinity Claims
Trinity Claims is an exceptional employer, offering a dynamic work environment where innovation meets dedication. With a strong focus on employee growth and well-being, we provide market-leading benefits including an on-site gym, free breakfast, and a discretionary performance-related bonus. Our collaborative culture fosters professional development, ensuring that our team members are equipped to excel in their roles while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ground Movement Specialist in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Trinity Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Trinity Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Ground Movement Specialist in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Trinity Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Trinity Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Trinity Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Trinity Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Trinity Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Trinity Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
