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- Tasks: Handle motor recovery claims and support clients through the process.
- Company: Trinity Claims, a trusted name in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, on-site gym, and free snacks.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: 2 years of customer service experience required.
The predicted salary is between 25000 - 26000 £ per year.
About us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
To recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.
Key Responsibilities:
- Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.
- Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible.
- Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.
- Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate.
- Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.
- Recommend discontinuation of recovery where there is little prospect of success.
- Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
- Pass all audits at 95% or above.
- Manage own workload including hitting KPIs with PH and non PH communication.
- Plan and execute strategic initiatives to agreed timelines.
- Ensure a relevant level of technical understanding with continuous development and learning.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
Key Requirements:
- At least 2 years’ experience in a Customer Service role.
- Must be available for immediate start.
In return, we can offer you:
- Basic Salary £25-26,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Just some of the great benefits we offer:
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Motor Recovery Claims Handler - 9 Month FTC in Kent employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Recovery Claims Handler - 9 Month FTC in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Motor Recovery Claims Handler - 9 Month FTC in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Recovery Claims Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Whether it’s hitting KPIs or resolving complex claims, let us know how you’ve gone above and beyond in your past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you understand the ins and outs of motor recovery claims. Brush up on relevant laws and regulations, as well as the specific processes involved in recovering costs from third parties. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this aligns perfectly with the company's commitment to customer care.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through how you would handle various situations related to claims management, such as dealing with difficult clients or managing multiple cases at once. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.