At a Glance
- Tasks: Manage household and building insurance claims from start to finish, ensuring customer satisfaction.
- Company: Trinity Claims, a trusted name in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to improve customer service and develop industry knowledge.
- Why this job: Join a dedicated team and make a real difference in customers' lives during challenging times.
- Qualifications: Detail-oriented, customer-focused, and able to handle high-volume claims efficiently.
The predicted salary is between 27000 - 33000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results.
With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
We are seeking an enthusiastic, detail-oriented, and customer-focused professional to manage a portfolio of household and building insurance claims from first notification to settlement.
You will also play a key role in liaising with suppliers, contractors, and surveyors to ensure the smooth and timely progression of claims.
Key
Responsibilities: Advise policyholders on general queries and insurance claims issues, providing world-class, full lifecycle claims handling.
Respond to policyholder portal messages professionally and within agreed SLAs.
Build policyholder confidence by developing rapport and listening to each customer’s specific needs.
Check policy coverage, gather documentation (receipts, photographs, accident reports), and ensure claims are processed methodically.
Arrange for payments within authority levels and negotiate settlements both verbally and in writing.
Manage a high-volume portfolio of claims, prioritising by individual circumstances from set-up to settlement.
Perform basic fraud checks and elevate suspicious circumstances to the Counter Fraud team.
Assist with overflow calls during peak times as necessary.
Constantly seek improvements in customer service delivery.
Assist with audit and oversight of the Surveyor and Contractor Network, working with Regional Technical Surveyors and the Supply Chain Manager.
Review surveyor reports for accuracy and compliance.
Validate contractor estimates against pricing models, estimating software, and policy conditions.
Monitor and update claim reserves, authorise cash settlements, and close claims.
Measure and cost building works, identifying the financial impact of changes.
Apply knowledge of contracts and policy terms when delivering claim decisions.
Instruct, liaise with, and oversee contractors and suppliers.
Support audits and performance monitoring of the surveyor and contractor network.
Provide technical advice to the claims team on construction techniques, repair methods, and materials.
Review and resolve policyholder scope disputes and declined claims in line with policy terms.
Ensure health, safety, and sustainability considerations are addressed in decisions.
Customer and Stakeholder Communication Deliver clear, concise, and accurate claim decisions to policyholders and suppliers.
Manage policyholder queries and disputes in a professional and empathetic manner.
Maintain accurate records to support conflict avoidance and resolution.
Customer Communication
Home Claims Handler in Kent employer: Trinity Claims
Trinity Claims is an exceptional employer that values integrity and innovation in the insurance sector. With a strong commitment to employee development, we offer comprehensive training and growth opportunities, fostering a collaborative work culture that prioritises fairness and transparency. Located in a vibrant area, our team enjoys a supportive environment where every member plays a crucial role in safeguarding our clients and upholding industry standards.
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Handler in Kent
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Trinity Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Trinity Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Home Claims Handler in Kent
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Trinity Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Trinity Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Trinity Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Trinity Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Trinity Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Trinity Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
