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- Tasks: Assist in managing customer complaints and prepare case files for resolution.
- Company: Trinity Claims, a trusted leader in claims management with a stellar reputation.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a thriving company.
- Why this job: Join a dedicated team making a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About the role
To assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.
Key Responsibilities
- Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
- Prepare FOS case file submissions and manage any subsequent query from the FOS.
- Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
- Mentor.
Customer Relations Executive in Kent employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Trinity Claims or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Relations roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, share examples of how you've handled complaints or tricky situations in the past. This will demonstrate your ability to manage customer relations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Trinity Claims.
We think you need these skills to ace Customer Relations Executive in Kent
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to resolve issues or support someone in need. This will show us that you understand the importance of customer care in our business.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Relations Executive. Highlight relevant skills and experiences that align with the job description, especially those related to managing complaints and working with FOS case files. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at Trinity Claims.
How to prepare for a job interview at Trinity Claims
✨Know the Company Inside Out
Before your interview, make sure you research Trinity Claims thoroughly. Understand their mission, values, and the technology they use. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Relations Executive role, be ready to discuss how you would handle specific customer complaints or FOS case submissions. Think of examples from your past experiences where you successfully resolved issues, and be prepared to explain your thought process.
✨Showcase Your Communication Skills
As this role involves preparing Final Response Letters and managing queries, it's crucial to demonstrate your strong communication skills. Practice articulating your thoughts clearly and concisely, and consider how you can convey empathy and professionalism in your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face in customer relations, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.