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- Tasks: Provide first-line IT support and manage service desk tickets.
- Company: Trinity Claims offers top-notch claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy 25 days annual leave, on-site gym, free snacks, and a birthday holiday.
- Why this job: Join a supportive team focused on continuous improvement and customer care.
- Qualifications: 1 year of experience in IT support and familiarity with Windows desktop environments required.
- Other info: Open to all qualified candidates; no agencies please.
The predicted salary is between 20400 - 21840 £ per year.
Overview
Join to apply for the IT Support Analyst role at Trinity Claims.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
To provide the first point of contact for any technical issues that the business faces, basic IT technical support and first line application support for key business applications and systems, escalating to colleagues as required. You will be assisting users and communicating with colleagues via phone, email and Teams. You will be logging, prioritising and managing IT service desk tickets on our helpdesk ticketing system.
Key Responsibilities
- To handle the logging, triage and resolution or escalation of IT support tickets
- To communicate with colleagues via telephone, email and Teams in order to facilitate resolution of IT support tickets
- To provide basic hardware/software support to business users
- To participate in group sessions with colleagues to drive continuous improvement of the IT support function
- To work independently and as part of a team
- Providing and updating user access to our network and key IT systems
- Participating in key IT workflows
- Working with 2nd and 3rd line support analysts to reach resolution of IT support tickets
- To undertake any individual or team task or activity reasonably requested and in line with the company values
Key Requirements
- 1 year of experience in a business-facing role within an office environment
- Experience in supporting Windows desktop environments
- Experience working with web applications
- Demonstrable experience in technical troubleshooting
Some Experience Of The Following Would Be Advantageous
- Scripting of repetitive tasks using BASH/Powershell/VBScript or similar
In Return, We Can Offer You
Basic Salary £24,000-26,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Application and Equal Opportunity
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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IT Support Analyst employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT support tools and ticketing systems that Trinity Claims uses. Understanding their processes will help you demonstrate your readiness to jump in and contribute from day one.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows desktop environments and web applications. Being able to showcase your problem-solving abilities during any discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in a business-facing role. Think of specific examples where you successfully resolved technical issues or improved processes, as this will highlight your ability to communicate effectively with colleagues.
✨Tip Number 4
If you have any scripting experience, even if it's basic, be ready to talk about it. Mentioning your familiarity with BASH, Powershell, or VBScript can show your initiative in automating tasks and improving efficiency.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the IT Support Analyst position. Tailor your application to highlight relevant experience and skills that match what Trinity Claims is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a business-facing role, particularly any technical troubleshooting or support you have provided in Windows desktop environments and web applications.
Showcase Communication Skills: Since the role involves communicating with colleagues via phone, email, and Teams, make sure to demonstrate your strong communication skills in your application. Provide examples of how you've effectively resolved issues or supported users in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are interested in working at Trinity Claims and how you can contribute to their commitment to customer care.
How to prepare for a job interview at Trinity Claims
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Support Analyst. Familiarise yourself with the key tasks such as logging and managing IT service desk tickets, providing basic hardware/software support, and communicating effectively with colleagues.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows desktop environments and any web applications you've supported. If you have experience in scripting with BASH, Powershell, or VBScript, make sure to highlight this as it could set you apart from other candidates.
✨Demonstrate Communication Skills
Since the role involves a lot of communication via phone, email, and Teams, practice articulating your thoughts clearly. You might be asked to explain how you would handle a technical issue with a non-technical colleague, so think about examples you can share.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Prepare to discuss specific instances where you successfully resolved technical issues, focusing on your thought process and the steps you took to reach a solution.
