Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch claims management and customer service.
- Company: Join Trinity Claims, a trusted name in insurance with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, 25 days holiday, on-site gym, and free snacks.
- Why this job: Make a real impact by mentoring a team and enhancing customer experiences.
- Qualifications: Experience in insurance or customer service leadership is essential.
- Other info: Great career growth opportunities in a supportive and innovative environment.
The predicted salary is between 30000 - 35000 £ per year.
About Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We combine cutting-edge proprietary technology with high standards of customer care, providing seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team has earned the trust and confidence of thousands of customers, with a 4.5-star Trustpilot rating, and we are recognised for our commitment, expertise and determination to go above and beyond when it matters most.
About The Role
As Ground Movement Team Leader you will be a practical and dynamic people manager with proven expertise and experience within the insurance sector and ability to lead through change. Reporting to our Complex Operations Manager you will be accountable and responsible for day-to-day operations of our Ground Movement team, providing oversight, guidance and direction for the claims within the team\\\’s caseload and ensuring excelling customer service is delivered.
Key Responsibilities
- Provide leadership within the Ground Movement Team and delivering a first-class claims handling and management service.
- Plan and manage the team resources to ensure adequate availability for handling incoming calls and team claims portfolio
- Motivate and drive the team to improve productivity and engagement.
- Manage and understand individual team members to ensure that each performs to the best of their ability and to minimum required standards
- Mentor & develop team members to enhance their skills and capabilities.
- Provide technical and job-related support to team members ensuring company standards, procedures and compliance are maintained
- Monitor team performance to ensure that weekly SLA targets and other operational goals and KPI’s are met or exceeded.
- Seek to ensure that the team meets all its targets and accurately records relevant information in a manner which promotes our insurer clients’ brand values
- In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the building’s element of a claim
- Carry out monthly quality audits for the purpose of individual assessment and publication of team attainment
- Carry out regular 1-2-1 meetings to discuss performance and behaviour and to carry out formal annual and half-yearly appraisals ensuring that SMART objectives and personal development plans are set appropriately.
- Liaise with HR regarding any disciplinary, performance or other HR issues with members of their team & maintain staff records in line with company guidelines.
- Support the Customer Relations Team with complaints and in particular those involving the FOS.
- Represent the team at management meetings, and brief the team appropriately
- Provide input to the development of the business, including system, process and supplier management
- Manage and maintain claim reserves and claim spend ensuring to total incurred values are accurately recorded
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Work closely with Learning and Development to embed and deliver training and development to the team.
Key Requirements
- Previous experience of working as a team leader in an insurance contact centre environment; or
- At least 2 years experience in a household insurance claims handling role, with leadership potential; or
- At least 2 years experience as a team leader in a customer service contact centre environment, with strong man-management skills
- Capability to vary approach in order to get the best out of each member of the team and the team as a whole.
- Ability to take on increased ownership and responsibility when necessary.
In Return, We Can Offer You
Basic Salary £30,000-35,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
#J-18808-Ljbffr
Ground Movement Team Leader employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Movement Team Leader
✨Tip Number 1
Get to know the company inside out! Research Trinity Claims and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and claims management. Think about your past experiences and how they align with the role of Ground Movement Team Leader. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Trinity Claims.
We think you need these skills to ace Ground Movement Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: As a Ground Movement Team Leader, we want to see your leadership style shine through in your application. Share specific examples of how you've motivated and developed your team in previous roles – this will help us understand how you can bring that energy to our team!
Tailor Your CV: Make sure your CV is tailored to the role! Highlight your experience in the insurance sector and any relevant achievements that demonstrate your ability to manage a team effectively. We love seeing how your background aligns with what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Trinity Claims!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance sector, especially claims management. Familiarise yourself with common challenges in the industry and think about how you would tackle them as a Ground Movement Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved productivity. Be ready to discuss your approach to managing different personalities and driving engagement.
✨Understand the Company Culture
Research Trinity Claims and their commitment to customer care. Be prepared to discuss how you can contribute to maintaining their high standards and what you believe makes for excellent customer service in claims management.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team's current challenges, how success is measured, and what opportunities there are for professional development within the company.
