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- Tasks: Lead damage restoration projects and support technicians on-site.
- Company: Join Trinity First Response, a leader in damage restoration services.
- Benefits: Enjoy 25 days annual leave, enhanced pension, and paid volunteering days.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in property damage restoration and strong leadership skills required.
- Other info: Open until the right candidate is found; no agencies, please.
Ready to lead the way in damage restoration? At Trinity First Response, we are seeking an experienced and driven professional to join our team as a First Response Technician. This is a fantastic opportunity for someone with a strong background in restoration services to take the next step in their career, playing a key leadership role in complex water, fire, and accidental damage restoration projects.
What will you be doing?
As a First Response Technician, you'll be at the forefront of our damage restoration operations, taking ownership of projects from initial assessment to successful completion. You will lead and support technicians on-site, ensuring high standards of service, safety, and customer care.
Your responsibilities will include:
- Leading on-site restoration activities following fire, flood, and accidental damage incidents.
- Managing installation, monitoring, and maintenance of drying and decontamination equipment.
- Conducting detailed damage assessments and producing accurate technical reports and documentation.
- Acting as a key liaison between policyholders, insurers, and internal teams to ensure smooth project delivery.
- Mentoring and training junior technicians and trainees, fostering skill development and teamwork.
- Ensuring compliance with all health and safety regulations and company procedures.
- Representing Trinity First Response as a professional and knowledgeable expert in damage restoration.
What we're looking for:
We're looking for a skilled technician with strong leadership qualities and a customer-first mindset. The ideal candidate will have:
- Proven experience in property damage restoration (water, fire, or accidental).
- Strong knowledge of restoration equipment and best practices.
- Excellent communication and organisational skills.
- A proactive and hands-on approach to leadership and problem-solving.
- A full, clean UK driving licence (essential).
- Experience liaising with insurers, loss adjusters, and clients (highly desirable).
- IICRC or equivalent restoration industry certification (preferred).
In return, we can offer you:
- Salary: £26,000-£30,000 (DOE) + discretionary performance-related bonus
- 25 days annual leave + bank holidays
- Enhanced company pension scheme
- Life insurance cover
- "Employee of the Month" & "Employee of the Year" awards
- Refer a Friend scheme
- Extra day’s holiday for your birthday
- Paid volunteering/charity day
- Support with professional development, including industry training and certification opportunities
- Social events and wellbeing initiatives
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Technician
✨Tip Number 1
Familiarise yourself with the latest restoration techniques and equipment. Being knowledgeable about current best practices will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the damage restoration industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Trinity First Response.
✨Tip Number 3
Prepare to discuss specific examples of your leadership experience in restoration projects. Highlighting your ability to manage teams and ensure high standards will set you apart from other candidates.
✨Tip Number 4
Research Trinity First Response’s values and recent projects. Understanding their mission and demonstrating how your skills align with their goals will show that you’re genuinely interested in being part of their team.
We think you need these skills to ace First Response Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property damage restoration, particularly in water, fire, and accidental damage. Use specific examples to demonstrate your leadership skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for damage restoration and your customer-first mindset. Mention how your background aligns with the responsibilities of the First Response Technician role and express your enthusiasm for joining Trinity First Response.
Highlight Relevant Certifications: If you have IICRC or equivalent restoration industry certifications, be sure to mention them prominently in your application. This will show your commitment to professional development and expertise in the field.
Prepare for Potential Questions: Think about common interview questions related to leadership, problem-solving, and technical knowledge in damage restoration. Prepare thoughtful responses that reflect your experience and approach to challenges in the field.
How to prepare for a job interview at Trinity Claims
✨Showcase Your Restoration Experience
Be prepared to discuss your previous experience in property damage restoration, particularly with water, fire, and accidental damage. Highlight specific projects you've worked on and the outcomes, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Leadership Skills
Since the role involves leading a team, it's crucial to showcase your leadership qualities. Share examples of how you've mentored or trained others, and how you approach problem-solving in high-pressure situations.
✨Know Your Equipment
Familiarise yourself with the restoration equipment and best practices mentioned in the job description. Being able to discuss the technical aspects of the equipment and its application in restoration projects will show your depth of knowledge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and customer service skills. Think about how you would handle various situations on-site, especially when liaising with clients and insurers, to demonstrate your proactive approach.
