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- Tasks: Assess and manage large loss building insurance claims with a focus on customer support.
- Company: Trinity Claims, a leader in claims management with a commitment to customer care.
- Benefits: Competitive salary, generous annual leave, and market-leading benefits including life insurance.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: 5 years in construction and 3 years in insurance estimating/surveying preferred.
- Other info: Proactive individuals thrive in our fast-paced environment with excellent career growth opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting‑edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About The Role
In this role, you’ll assess and manage large loss building insurance claims, preparing accurate scopes of work and controlling reinstatement costs. You’ll also support our surveyors, contractors and customer service teams, providing technical guidance to ensure fair outcomes for our policyholders.
Key Responsibilities
- Attend policy holder addresses to conduct claim assessments including validity of the claim quantum of the loss.
- Arrange and attend site visits as and when required.
- Evaluate customer building claims for validity and quantum using Surveyor reports and/or other relevant information including Policy and/or Claims Handling Guidance.
- Communicate outcomes including declines directly to the policyholder or other pre‑approved person providing clear and well communicated reasons.
- Maintain first stage support to the Trinity Customer Services teams on FOS complaints including the preparation and delivery of reports detailing the technical decision where required.
- Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit.
Key Requirements
We want someone who is driven and customer‑focused. The ideal candidate will have:
- A minimum of 5 years’ experience in construction or trade background is essential.
- A minimum of 3 years estimating/surveying experience within insurance is highly desirable.
- Experience of Xactware or other estimating software is desirable.
- Qualifications in surveying such as HNC or MCIOB area desirable.
In Return, We Can Offer You
- Basic Salary of £40,000 - £45,000 (DOE) + car allowance.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
If you’re proactive, customer-focused, and thrive in a fast‑paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Regional Technical Surveyor in Essex employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Technical Surveyor in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Technical Surveyor in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Technical Surveyor role. Highlight your relevant experience in construction and insurance, and don’t forget to mention any estimating software you’ve used. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trinity Claims. Share specific examples of your past work that demonstrate your customer focus and technical skills. We love a good story!
Showcase Your Technical Knowledge: In your application, make sure to showcase your technical knowledge and experience in assessing building claims. Mention any qualifications you have, like HNC or MCIOB, and how they relate to the role. We’re keen to see your expertise in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our dynamic team!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building insurance claims. Familiarise yourself with common terms, processes, and the software like Xactware that you might be using. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in construction and surveying. Think about situations where you assessed claims or managed costs effectively. This will demonstrate your capability and how you can add value to their team.
✨Communicate Clearly
Since you'll be dealing with policyholders, practice how you would explain complex information in a simple way. During the interview, focus on clear communication, especially when discussing outcomes or decisions. This will show that you can handle customer interactions professionally.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to claims management or their technology. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.