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- Tasks: Help restore homes and businesses affected by damage, providing hands-on support.
- Company: Join Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a company van for work use.
- Why this job: Make a real difference in people's lives while working in a dynamic, supportive team.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible home-based role with opportunities for growth and development.
The predicted salary is between 25500 - 30000 £ per year.
Technicians Wanted - All Levels (Trainee To Experienced)
Salary: £25,500 - £30,000 DOE
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We’re looking for motivated and reliable people to join our First Response team as Technicians. This role is home-based, meaning you’ll start from your own address. You will be provided with a company van for exclusive work use, and you’ll be required to travel across your local area and, at times, across the UK. In this role, you’ll help people whose homes or businesses have been affected by leaks, floods, fires, or other accidental damage. You’ll work in a hands-on environment, supported by a friendly and experienced team. Full training is provided for those joining at trainee level.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
- Travel to jobs across your local area and occasionally further afield in the UK.
Key Requirements
We’re open to applicants of all experience levels. You may be a complete beginner or someone with existing restoration, construction, maintenance, or insurance knowledge. Ideally, You Will Have:
- Clear and confident communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You:
- Basic Salary of £25,500 - £30,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- A company van provided for work use.
Just Some Of The Great Benefits We Offer:
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
First Response Restoration Technician in Essex employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Restoration Technician in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity Claims and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a First Response Technician.
✨Tip Number 3
Show off your customer service skills! Since this role is all about helping people, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join our awesome team at Trinity Claims.
We think you need these skills to ace First Response Restoration Technician in Essex
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant experience in restoration or customer service, even if it’s just a little!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our First Response team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Familiarise yourself with the basics of damage restoration and the insurance claims process. Even if you’re a trainee, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves helping people in distressing situations, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Be Ready to Discuss Teamwork
This job requires working closely with others, so prepare to talk about your experiences in team settings. Share specific instances where you collaborated effectively or helped resolve conflicts to show you’re a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
