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- Tasks: Manage household claims, advise policyholders, and ensure smooth claim progression.
- Company: Join Trinity Claims, a supportive and inclusive workplace focused on customer satisfaction.
- Benefits: Enjoy remote work, 25 days leave, gym access, free breakfast, and performance bonuses.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: 3 years experience in Home Claims is required; strong communication skills are essential.
- Other info: Participate in social events and enjoy a culture that celebrates diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic and customer-focused Claims Advisor to manage a portfolio of fast-moving household claims. This role involves advising policyholders, verifying coverage, gathering documentation, and ensuring smooth claim progression from start to settlement.
Key Responsibilities:
- Manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone.
- Provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
- Help develop technical excellence within the claims team.
- Assist the training function to build material.
- Advise policyholders on general queries and claims queries relevant to their claim or policy.
- Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
- Ensure policy covers and limits are applied where applicable.
- Take a methodical approach to each claim and work through the processes with each policy holder.
- Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
- Manage a high-volume portfolio of fast-paced claims through prioritising by individual circumstances from start to settlement.
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
- Help build processes and material.
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
- Negotiate settlement of claims both verbally and in writing.
Requirements:
- At least 3 years experience in a Home Claims role.
Benefits:
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Cycle to Work Scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
- Support in your development and wellbeing, including an Employee Assistance Program (EAP).
- Eye test vouchers.
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
- Social events.
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Dynamics Specialist - Remote Working employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Specialist - Remote Working
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations related to household insurance. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Claims Advisor, you'll need to negotiate settlements and manage policyholder expectations, so being articulate and empathetic is key.
✨Tip Number 3
Network with professionals in the insurance industry, particularly those who have experience in claims handling. This can provide you with valuable insights and potentially lead to referrals for the position at StudySmarter.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage high-volume claims and prioritise tasks effectively. Being able to discuss real-life scenarios will help you stand out during the interview process.
We think you need these skills to ace Dynamics Specialist - Remote Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in household claims. Use specific examples to demonstrate your customer service skills and ability to manage a high-volume portfolio.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in managing claims, your methodical approach, and how you build rapport with policyholders.
Highlight Relevant Skills: In your application, emphasise skills such as negotiation, communication, and problem-solving. These are crucial for a Claims Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in claims management.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Familiarise yourself with the claims process and common household claim scenarios. Be prepared to discuss how you would handle specific situations, as this will demonstrate your expertise and understanding of the role.
✨Showcase Your Customer Service Skills
Since the role is customer-focused, be ready to share examples of how you've built rapport with clients in the past. Highlight your active listening skills and how you've effectively resolved queries or issues for policyholders.
✨Demonstrate Your Organisational Skills
With a high-volume portfolio to manage, it's crucial to show that you can prioritise tasks effectively. Prepare to discuss your methods for staying organised and ensuring timely claim progression, especially under pressure.
✨Prepare for Technical Questions
Expect questions about policy coverage and limits, as well as negotiation tactics for settlements. Brush up on relevant regulations and best practices in claims handling to showcase your technical excellence.
