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- Tasks: Assist in managing customer complaints and FOS case submissions.
- Company: Join Trinity Claims, a leading player in the insurance industry.
- Benefits: Enjoy a competitive salary, 25 days leave, gym access, and free snacks.
- Why this job: Be part of a supportive team that values your growth and skills.
- Qualifications: Experience in customer relations or complaints handling in insurance is essential.
- Other info: We celebrate diversity and encourage all qualified candidates to apply.
The predicted salary is between 25000 - 28000 £ per year.
We want you to:
- Assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.
We’ll need you to be able to:
- Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
- Prepare FOS case file submissions and manage any subsequent query from the FOS.
- Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
- Mentor & develop team members to enhance their skills and capabilities.
- Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
Experience/knowledge:
- Experience of working in a customer relations/complaints handling role within the insurance industry.
In return, we can offer you:
- Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Customer Relations Executive employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with the insurance industry, especially in customer relations and complaints handling. Understanding common issues and resolutions will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss your experience with escalated complaints and how you've successfully managed them in the past. Be ready to share specific examples that demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your ability to mentor and develop team members by thinking of instances where you've helped others improve their skills. This will highlight your leadership potential, which is key for this role.
✨Tip Number 4
Research the Financial Ombudsman Service (FOS) and understand their processes. Being knowledgeable about FOS case file submissions will give you an edge and show your commitment to the role.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Executive. Familiarise yourself with the key tasks such as managing complaints, preparing FOS case files, and mentoring team members.
Tailor Your CV: Highlight your relevant experience in customer relations or complaints handling, especially within the insurance industry. Use specific examples that demonstrate your ability to manage complaints and support team members effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's values and how you can contribute to maintaining a high FOS win rate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Trinity Claims
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Relations Executive. Familiarise yourself with complaint management processes and the importance of maintaining a high FOS win rate, as these will likely be key discussion points during your interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer relations or complaints handling, particularly within the insurance industry. Highlight specific examples where you've successfully resolved complaints or improved processes, as this will demonstrate your capability for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Team Leadership Skills
Since mentoring and developing team members is part of the role, be ready to discuss any leadership experiences you have. Share how you've supported colleagues in the past and how you plan to contribute to the team's growth and success.
