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- Tasks: Assist in managing customer complaints and FOS case submissions while mentoring team members.
- Company: Trinity Claims is a leading insurance firm focused on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, 25 days annual leave, gym access, free snacks, and birthday leave.
- Why this job: Join a supportive culture that values your growth and offers a chance to make a real impact.
- Qualifications: Experience in customer relations or complaints handling within the insurance industry is essential.
- Other info: We are an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 24000 - 32000 £ per year.
We want you to:
- Assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.
We’ll need you to be able to:
- Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
- Prepare FOS case file submissions and manage any subsequent query from the FOS.
- Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
- Mentor & develop team members to enhance their skills and capabilities.
- Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
Experience/knowledge:
- Experience of working in a customer relations/complaints handling role within the insurance industry.
In return, we can offer you:
- Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Customer Relations Executive employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with the insurance industry, especially in customer relations and complaints handling. Understanding common issues and resolutions will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss your experience with FOS case file submissions. Be ready to share specific examples of how you've managed queries or escalated complaints in previous roles.
✨Tip Number 3
Showcase your mentoring skills by thinking of ways you've helped team members improve their capabilities. This will demonstrate your leadership potential and alignment with our values.
✨Tip Number 4
Research our company culture and values. Being able to articulate how you align with them during your conversations will make a positive impression on us.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Relations Executive position. Tailor your application to highlight your relevant experience in customer relations and complaints handling.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the insurance industry and any specific achievements related to managing complaints or FOS case files. Use quantifiable examples to demonstrate your success in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your ability to mentor team members and your commitment to maintaining high standards and compliance, as these are crucial for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Trinity Claims
✨Know Your Complaints Handling Process
Familiarise yourself with the complaints handling process specific to the insurance industry. Be prepared to discuss how you would approach escalated complaints and what steps you would take to ensure a high FOS win rate.
✨Demonstrate Your Investigative Skills
Be ready to showcase your ability to conduct thorough investigations. Prepare examples from your past experience where you successfully resolved complaints and issued Final Response Letters, highlighting your attention to detail.
✨Showcase Your Mentoring Experience
Since mentoring is part of the role, think of instances where you've helped develop team members' skills. Share specific examples that demonstrate your leadership abilities and how you can contribute to the team's growth.
✨Understand Company Values
Research Trinity Claims and understand their company values. During the interview, align your answers with these values to show that you are a good cultural fit and share their commitment to customer service excellence.
