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- Tasks: Help policyholders with building claims and provide technical support to the claims team.
- Company: Trinity Claims is a dynamic claims management company with a supportive, family-like culture.
- Benefits: Enjoy 25 days annual leave, free breakfast, gym access, and a performance bonus.
- Why this job: Join a team focused on delivering excellent service while developing your skills in a welcoming environment.
- Qualifications: At least 2 years of experience in the Home Claims Industry is required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.
- To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required.
- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
At least 2 years of experience within the Home Claims Industry. Tact and assertiveness when dealing with Supplier/Surveyor Network.
25 days Annual leave plus statutory holidays.
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Discretionary performance related bonus
- Life insurance cover
- Enhanced company pension scheme
- Cycle to Work Scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
- Support in your development and wellbeing, including an Employee Assistance Program (EAP)
- Eye test vouchers
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
- Social events
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Commercial Claims Adjuster employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations in the Home Claims Industry. Understanding the nuances of building-related claims will give you an edge when discussing your experience and knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Trinity Claims.
✨Tip Number 3
Prepare to demonstrate your technical skills related to claims management software. Being able to discuss your proficiency with estimating software and how you've used it in past roles will show that you're ready to hit the ground running.
✨Tip Number 4
Showcase your ability to handle disputes and communicate effectively with policyholders. Prepare examples of how you've successfully resolved conflicts or provided exceptional customer service in previous roles, as this is crucial for the position.
We think you need these skills to ace Commercial Claims Adjuster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Commercial Claims Adjuster. Tailor your application to highlight relevant experience in the Home Claims Industry.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in claims management, particularly in building-related queries. Use specific examples to demonstrate your skills in progressing and finalising insurance claims.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your ability to provide technical support and liaise effectively with policyholders and suppliers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims management field.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Familiarise yourself with the claims process, especially in relation to buildings insurance. Be prepared to discuss specific scenarios and how you would handle them, as this will demonstrate your expertise and understanding of the role.
✨Showcase Your Communication Skills
As a Commercial Claims Adjuster, you'll need to liaise with policyholders and suppliers regularly. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in past roles.
✨Demonstrate Tact and Assertiveness
The role requires dealing with various stakeholders, including suppliers and surveyors. Prepare to discuss situations where you've had to assert yourself while maintaining professionalism, showcasing your ability to navigate challenging conversations.
✨Highlight Your Team Support Experience
Since the position involves providing technical support to the claims team, think of instances where you've assisted colleagues or contributed to team success. This will show that you're a team player who values collaboration and knowledge sharing.
