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- Tasks: Manage household claims, advise policyholders, and ensure smooth claim progression.
- Company: Trinity Claims is a dynamic company focused on providing excellent customer service in claims management.
- Benefits: Enjoy 25 days annual leave, free breakfast, gym access, and a performance bonus.
- Why this job: Join a supportive team that values your development and offers a vibrant work culture.
- Qualifications: Must have at least 3 years of experience in a Home Claims role.
- Other info: Remote work opportunity with training and social events to enhance your experience.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic and customer-focused Claims Advisor to manage a portfolio of fast-moving household claims. This role involves advising policyholders, verifying coverage, gathering documentation, and ensuring smooth claim progression from start to settlement.
Key Responsibilities:
- Manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone.
- Provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
- Help develop technical excellence within the claims team.
- Assist the training function to build material.
- Advise policyholders on general queries and claims queries relevant to their claim or policy.
- Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
- Ensure policy covers and limits are applied where applicable.
- Take a methodical approach to each claim and work through the processes with each policy holder.
- Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
- Manage a high-volume portfolio of fast-paced claims through prioritising by individual circumstances from start to settlement.
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
- Help build processes and material.
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
- Negotiate settlement of claims both verbally and in writing.
Requirements:
- At least 3 years experience in a Home Claims role.
Benefits:
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Cycle to Work Scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
- Support in your development and wellbeing, including an Employee Assistance Program (EAP).
- Eye test vouchers.
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
- Social events.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Locations
Claims Specialist- Remote employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist- Remote
✨Tip Number 1
Familiarise yourself with common household claims processes and terminology. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Claims Specialist, you'll need to build rapport with policyholders and effectively manage their expectations.
✨Tip Number 3
Research StudySmarter and our values. Understanding our company culture and how we prioritise customer service will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with professionals in the insurance industry, particularly those with experience in claims handling. They can provide insights and tips that could give you an edge in your application process.
We think you need these skills to ace Claims Specialist- Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in household claims. Use specific examples that demonstrate your ability to manage a portfolio and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the claims process. Mention your experience in managing high-volume claims and how you can contribute to the team's technical excellence.
Highlight Key Skills: In your application, emphasise skills such as negotiation, communication, and problem-solving. These are crucial for a Claims Specialist, so provide examples of how you've successfully used these skills in previous roles.
Showcase Your Customer Focus: Demonstrate your customer-centric approach by including examples of how you've built rapport with policyholders and handled their queries effectively. This will show that you understand the importance of customer satisfaction in claims management.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the claims process, especially in household claims. Familiarise yourself with common policyholder queries and how to address them effectively.
✨Demonstrate Customer Focus
Showcase your ability to build rapport with policyholders. Prepare examples of how you've actively listened to clients and resolved their issues in previous roles.
✨Highlight Your Organisational Skills
Since this role involves managing a high-volume portfolio, be ready to discuss how you prioritise tasks and manage multiple activities efficiently. Share specific strategies you've used in the past.
✨Prepare for Negotiation Scenarios
As negotiation is key in settling claims, think of examples where you've successfully negotiated outcomes. Be prepared to discuss your approach and any challenges you faced.
