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- Tasks: Join us as a Motor Claims Auditor, reviewing claims and enhancing our audit processes.
- Company: Trinity Claims is a dynamic claims management company with a family feel and a focus on growth.
- Benefits: Enjoy a competitive salary, 25 days annual leave, on-site gym, free snacks, and more!
- Why this job: Be part of a supportive team dedicated to quality standards and customer service excellence.
- Qualifications: 5-10 years in insurance claims handling; strong communication and organizational skills required.
- Other info: We offer training opportunities and a positive work culture that values your contributions.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview . Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us
Due to continued growth, we are looking for a practical and dynamic Motor Claims Auditor to join our team. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Key Responsibilities & Accountabilities – What you will do:
- Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
- Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
- Develop reporting formats for sharing with external parties
- Clearly highlight training needs from audited cases
- Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
- Review and develop Trinity's Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
- Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
- To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
- To undertake any individual or team task or activity reasonably requested and in line with the company values
Person Specification
Experience / knowledge
- 5 – 10 years in an insurance claims handling and/or claims supervisory role
- Knowledge of Policy Structure, covers and £limits/excesses
Skills & Abilities
- Time management and organisation skills
- Tact and assertiveness when dealing with internal colleagues and SMT
- Excellent verbal and written communication skills
Personality & Motivation
- Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
- High energy levels
- Positive approach
- Team player
- Drive and enthusiasm for meeting targets
- Empathy and understanding
- Confidence and a professional attitude.
In return, we can offer you:
Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Rewards:
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- Life insurance cover
- Enhanced company pension scheme
- Cycle to Work Scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
- Support in your development and wellbeing, including an Employee Assistance Program (EAP)
- Eye test vouchers
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
- Social events
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Claims Auditor employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Auditor
✨Tip Number 1
Familiarize yourself with the specific claims handling processes and policies of Trinity Claims. Understanding their unique approach will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in insurance claims handling or supervisory roles. Highlight specific examples where you've improved processes or contributed to team success, as this aligns with their focus on delivering quality services.
✨Tip Number 3
Showcase your communication skills by practicing how you would provide feedback to colleagues and management. Being able to articulate your thoughts clearly is crucial for the role, especially when discussing audit findings.
✨Tip Number 4
Demonstrate your passion for quality standards and customer service. Be ready to share ideas on how you can contribute to raising these standards at Trinity Claims, as they value a proactive approach to improvement.
We think you need these skills to ace Claims Auditor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Auditor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5-10 years of experience in insurance claims handling or supervisory roles. Provide specific examples of how you've contributed to improving claims processes or customer service.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including a brief example of a successful communication experience.
Express Your Motivation: Convey your passion for raising quality standards and your enthusiasm for the role in your cover letter. Mention how your values align with Trinity Claims' commitment to delivering the best services for customers.
How to prepare for a job interview at Trinity Claims
✨Understand the Claims Journey
Make sure you have a solid grasp of the claims journey process. Familiarize yourself with how claims are handled and what improvements can be made. This will show your potential employer that you're proactive and ready to contribute.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare to showcase your ability to convey complex information clearly. Practice articulating your thoughts on claims handling and customer service.
✨Showcase Your Analytical Abilities
Be ready to discuss your experience in reviewing claims and identifying areas for improvement. Highlight any specific examples where your analytical skills led to positive changes in previous roles.
✨Emphasize Team Collaboration
This role requires working closely with various teams. Share examples of how you've successfully collaborated with others in the past, especially in high-pressure situations. This will demonstrate your ability to be a team player.
