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- Tasks: Join us as a Motor Claims Auditor, reviewing and improving claims processes.
- Company: Trinity Claims is a dynamic claims management company with a family feel and a focus on growth.
- Benefits: Enjoy 25 days of annual leave, on-site gym, free snacks, and a performance bonus.
- Why this job: Be part of a supportive team dedicated to quality standards and customer service excellence.
- Qualifications: 5-10 years in insurance claims handling; strong communication and organizational skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
This range is provided by Trinity Claims. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Trinity Claims
Talent Acquisition Manager at Trinity Claims
Company Overview. Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us
Due to continued growth, we are looking for a practical and dynamic Motor Claims Auditor to join our team. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Key Responsibilities & Accountabilities – What you will do:
- Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
- Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
- Develop reporting formats for sharing with external parties
- Clearly highlight training needs from audited cases
- Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
- Review and develop Trinity\’s Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
- Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
- To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
- To undertake any individual or team task or activity reasonably requested and in line with the company values
Person Specification
Experience / knowledge
- 5 – 10 years in an insurance claims handling and/or claims supervisory role
- Knowledge of Policy Structure, covers and £limits/excesses
Skills & Abilities
- Time management and organisation skills
- Tact and assertiveness when dealing with internal colleagues and SMT
- Excellent verbal and written communication skills
Personality & Motivation
- Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
- High energy levels
- Positive approach
- Team player
- Drive and enthusiasm for meeting targets
- Empathy and understanding
- Confidence and a professional attitude.
In return, we can offer you:
Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Rewards:
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- Life insurance cover
- Enhanced company pension scheme
- Cycle to Work Scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
- Support in your development and wellbeing, including an Employee Assistance Program (EAP)
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
- Social events
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Insurance
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Claims Auditor employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Auditor
✨Tip Number 1
Familiarize yourself with the specific claims handling processes and policies of Trinity Claims. Understanding their unique approach will help you demonstrate your alignment with their values during discussions.
✨Tip Number 2
Prepare to discuss your previous experience in auditing or claims handling in detail. Be ready to share specific examples of how you've improved processes or addressed challenges in past roles.
✨Tip Number 3
Showcase your communication skills by practicing how you would provide feedback to colleagues and management. Highlighting your tact and assertiveness will be key in demonstrating your fit for the team.
✨Tip Number 4
Research the latest trends in motor claims and audit practices. Being knowledgeable about current industry standards will not only impress but also show your commitment to raising quality standards.
We think you need these skills to ace Claims Auditor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Auditor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in insurance claims handling or supervisory roles. Provide specific examples of how you've contributed to improving claims processes or customer service.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of successful communication in previous roles.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you want to join Trinity Claims specifically and how your values align with their culture and mission.
How to prepare for a job interview at Trinity Claims
✨Understand the Claims Journey
Make sure you have a solid grasp of the claims journey process. Familiarize yourself with how claims are handled and what the key stages are. This will help you discuss your insights and suggestions during the interview.
✨Showcase Your Experience
Highlight your 5-10 years of experience in insurance claims handling or supervisory roles. Be prepared to discuss specific examples where you've improved processes or contributed to team success.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts, so being concise and clear is key.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle feedback. Think of past experiences where you had to provide constructive criticism or implement changes based on audit findings.
