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- Tasks: Help restore homes and businesses affected by damage, providing hands-on support.
- Company: Join a trusted team at Trinity Claims with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, company van, and performance bonuses.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Open to all experience levels; strong communication and customer service skills are key.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 25500 - 30000 £ per year.
Salary: £25,500 - £30,000 DOE
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We’re looking for motivated and reliable people to join our First Response team as Technicians. This role is home-based, meaning you’ll start from your own address. You will be provided with a company van for exclusive work use, and you’ll be required to travel across your local area and, at times, across the UK.
In this role, you’ll help people whose homes or businesses have been affected by leaks, floods, fires, or other accidental damage. You’ll work in a hands-on environment, supported by a friendly and experienced team. Full training is provided for those joining at trainee level.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
- Travel to jobs across your local area and occasionally further afield in the UK.
Key Requirements
- We’re open to applicants of all experience levels. You may be a complete beginner or someone with existing restoration, construction, maintenance, or insurance knowledge.
- Clear and confident communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
- Basic Salary of £25,500 - £30,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- A company van provided for work use.
Just Some Of The Great Benefits We Offer
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
First Response Restoration Technician in Bristol employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Restoration Technician in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity Claims and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a First Response Restoration Technician.
✨Tip Number 3
Show off your customer service skills! Since this role is all about helping people, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace First Response Restoration Technician in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about delivering outstanding customer service, especially in tough situations.
Tailor Your CV: Make sure your CV highlights relevant experience, even if it’s not directly in restoration. We’re open to all backgrounds, so showcase any skills that demonstrate your ability to work under pressure and as part of a team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Before the interview, make sure you understand the basics of damage restoration and the role of a First Response Restoration Technician. Brush up on common issues like leaks, floods, and fires, and think about how you would handle these situations. This will show your potential employer that you're genuinely interested and ready to jump in.
✨Show Off Your Customer Service Skills
Since this role involves helping people during tough times, it’s crucial to demonstrate your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your commitment to excellent service.
✨Be Ready to Talk Teamwork
This job requires working closely with others, so be prepared to discuss your experience in team settings. Share specific instances where you collaborated effectively with colleagues or resolved conflicts. This will help illustrate that you can thrive in a team-oriented environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.