At a Glance
- Tasks: Manage complex household claims, providing support and guidance to customers during tough times.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: Competitive salary, generous leave, performance bonuses, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and recognition.
- Why this job: Make a real difference in people's lives while developing your expertise in loss adjusting.
- Qualifications: 5+ years in household claims, with relevant industry qualifications required.
The predicted salary is between 60000 - 65000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results.
With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
Useful Links
Trustpilot ¦ Glassdoor
About the role
We are looking for an experienced Domestic Major Loss Adjuster or Surveyor to join our growing Major Loss team, handling complex household claims in excess of £100,000.
This is a technical, hands-on role for a qualified claims professional who takes full ownership of every aspect of a claim, including buildings, contents and alternative accommodation.
You will manage some of the most complex and high-value claims in our portfolio, from initial assessment through to final settlement.
Major loss claims can mean supporting customers through one of the most traumatic events of their lives, including the total loss of their home and possessions.
You will therefore be a calm, reassuring and empathetic presence throughout the claims journey, combining strong technical expertise with genuine care for the customers you support.
You will take full ownership of a caseload of major and complex claims, conducting site visits and surveys, determining liability and coverage, and project managing contractors, suppliers and other experts to bring claims to a fair, efficient and customer-focused resolution.
This role would suit an experienced adjuster or surveyor with strong technical expertise in loss adjusting, building pathology and reinstatement, together with a proven track record of handling major or complex household claims.
- Manage a caseload of major and complex household claims valued at £100,000+, from first notification through to settlement, taking full ownership of the buildings, contents and alternative accommodation elements of each claim.
- Conduct site visits and surveys to assess damage, establish the scope of reinstatement works, and validate contractor and loss assessor estimates.
- Determine liability, coverage and indemnity, applying an expert understanding of relevant policy wordings and evidence.
- Negotiate claim settlements directly with policyholders, loss assessors and their representatives across both buildings and contents claims.
- Assess and arrange appropriate alternative accommodation for policyholders, ensuring their immediate needs are met with urgency, empathy and care.
- Set and maintain accurate reserves and total incurred values, reviewing and adjusting these throughout the life of each claim.
- Identify and pursue subrogation, salvage and other recovery opportunities, referring these to the relevant team where required.
- Provide clear, compassionate and proactive communication to policyholders throughout what can be an extremely difficult and traumatic experience, including where customers have lost their home or possessions.
- Maintain claim files to a high standard, ensuring documents, photographs and communications are accurately and chronologically recorded for audit and complaints purposes.
- Provide mentoring, technical guidance and support to Major Loss Adjusting Executives and other junior colleagues.
- Identify and elevate potential fraud indicators, coverage concerns and complaints, including matters that may be referred to the Financial Ombudsman Service (FOS).
- Ensure all claims are handled in accordance with FCA requirements, delegated authority limits, internal governance standards and agreed service levels.
- Proven experience in household property claims handling or loss adjusting, ideally with 5+ years' experience including complex or high-value claims.
- A formal industry qualification is required, with candidates either holding or working towards Chartered status.
Relevant qualifications may include ACILA, DIP CILA, ACII or DIP CII for adjusters, or Assoc RICS, MRICS or MCIOB for surveyors.
- Strong technical knowledge of building pathology, reinstatement methodology and major or complex household claims, including fire, flood, escape of water and ground movement.
- Proven experience handling buildings and contents claims involving loss assessors and legal representation.
- Experience using digital claims management systems and estimating tools, such as Xactware.
- A full, clean driving licence and willingness to travel to policyholders' homes as required.
Basic Salary of up to £60,000 - £65,000 + £5000 car allowance as well as market leading benefits.
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Major Loss Adjuster in Birmingham employer: Trinity Claims
Trinity Claims is an exceptional employer that prioritises both employee development and customer satisfaction. With a strong focus on teamwork and collaboration, you will have the opportunity to work alongside industry experts while managing impactful claims in a supportive environment. Our commitment to regulatory compliance and cost control ensures that you can deliver meaningful outcomes for our clients, all while enjoying a culture that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Major Loss Adjuster in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
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✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Trinity Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Major Loss Adjuster in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Trinity Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Trinity Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Trinity Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Trinity Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Trinity Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Trinity Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
