Benefits Coordinator

Part Time Role – 20 Hours Per week across 4 or 5 days

Company Overview . Who we are

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We want you to:

Be responsible for administering, coordinating, and ensuring the smooth delivery of our employee benefits programs. This includes overseeing the holiday benefits (buy, sell, sabbatical), eye care vouchers, cycle-to-work schemes, pension management, salary sacrifice schemes, and other staff benefits. You will work closely with HR and payroll teams to ensure compliance with legal requirements and internal policies while providing excellent service to employees.

We’ll need you to be able to:

• Administer Employee Benefits: Coordinate and manage all employee benefits schemes, including but not limited to holiday entitlements, eye care vouchers, cycle-to-work schemes, pensions, and salary sacrifice options.
• Employee Support: Provide guidance and support to employees regarding their benefits options, eligibility, and how to make changes. Respond to queries and assist with navigating the benefits system.
• Compliance: Ensure all benefits-related programs comply with legal and regulatory requirements, as well as company policies. Update policies and procedures as needed to reflect changes in legislation.
• Benefits Communication: Prepare and deliver clear communications about the company’s benefits offerings, including updates, changes, and reminders, to all employees through emails, newsletters, or intranet posts.
• Data Management: Maintain accurate records of employee benefits information, ensuring all benefits elections are tracked, processed, and updated in the HR system and payroll system.
• Payroll Liaison: Work closely with the payroll team to ensure correct benefits deductions are applied and address any discrepancies.
• Reporting: Generate and analyse reports on employee benefits usage, trends, and program costs to inform management and improve the benefits offering.
• Process Improvement: Regularly evaluate the efficiency and effectiveness of benefits processes, recommending improvements to streamline administration or enhance the employee experience.
• Special Projects: Assist with the development and rollout of new benefits programs or initiatives, such as wellness programs, flexible working benefits, or new employee perks.
• Tusker Cars Administration: On a monthly basis, work with the Tusker Cars provider to update employee information for those who become eligible for the scheme.
• WillU World Scheme: Administer the WillU World program by providing the provider with details of new starters and leavers each month to ensure smooth transitions.
• Pensions Workflow & Reporting: Build and maintain workflows for new starters regarding pensions, ensuring that the Microsoft form for new starters is kept up-to-date. On a monthly basis, prepare two pension reports for Aviva: one for creating pension pots for new starters, and another for updating contributions for all current members.
• Payroll Benefits Integration: Each payroll cycle, ensure that Trust Pilot records, Cycle to Work, Tusker Cars, and RAF benefits are accurately recorded in the payroll system. Additionally, format Stop Out and Callout data as required.

Skills required

• Exceptional written and verbal communication skills to effectively explain benefits programs to employees and stakeholders.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail and accuracy, particularly when handling sensitive employee information.
• Strong problem-solving abilities to address employee inquiries, resolve discrepancies, and improve processes.
• Expertise in using HRIS systems, payroll software, and Microsoft Office Suite (particularly Excel).

Drive/motivation

• Passionate about delivering excellent service to employees and ensuring their benefits experience is smooth and supportive.
• Self-motivated and capable of identifying opportunities to improve processes, enhance employee satisfaction, and drive efficiency.
• A desire to stay up-to-date with industry trends, legislative changes, and new employee benefits offerings.
• A team player who thrives in a collaborative environment and is willing to contribute to broader HR initiatives and projects.

Experience/knowledge

• CIPD certification or a relevant payroll/benefits-related qualification (e.g., CIPP, or other industry-recognized certifications).
• At least 2-3 years of experience in administering employee benefits or in a similar HR-related role.
• A strong understanding of employee benefits programs, tax implications, pensions, and compliance with UK employment laws.
• Familiarity with legal requirements and regulatory changes affecting employee benefits programs (e.g., auto-enrollment pensions, salary sacrifice rules).
• Experience working closely with payroll teams to ensure accurate deductions and address discrepancies.

In return, we can offer you:

Basic Salary £30,000 Pro Rata as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Rewards:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• Life insurance cover
• Enhanced company pension scheme
• Cycle to Work Scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• Support in your development and wellbeing, including an Employee Assistance Program (EAP)
• Eye test vouchers
• Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
• Social events

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.