Customer Service Team Lead - Elevate Service & KPIs in Swanley

Customer Service Team Lead - Elevate Service & KPIs in Swanley

Swanley Full-Time No working from home possible
Trimline Group

Trimline Group is seeking a Customer Service Team Leader in the United Kingdom to oversee the CS team and ensure service KPIs are met. The role focuses on accurate quote and order processing, daily team management, and delivering high levels of customer support.

You will motivate the team to go the extra mile, coordinate with the warehouse to improve OTIF, coach staff on error rates and call performance, and drive product training using available technical resources.

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Trimline Group

Contact Details:

Trimline Group Recruitment Team