At a Glance
- Tasks: Champion customer success and drive digital transformation in the construction industry.
- Company: Join Trimble, a leader in industrial technology with a purpose-driven culture.
- Benefits: Collaborative environment, career growth opportunities, and impactful projects.
- Other info: Work in Newcastle with a supportive team that values your contributions.
- Why this job: Make a real-world impact by helping clients thrive with innovative solutions.
- Qualifications: Experience in customer success or account management in a B2B SaaS environment.
The predicted salary is between 60000 - 65000 £ per year.
Empower Construction Success as Our Next Customer Success Manager!
Are you ready to champion customer value and drive digital transformation across the UK construction landscape? Trimble is looking for a proactive, growth-minded Customer Success Manager to nurture strong client partnerships, accelerate SaaS onboarding, and help industry leaders fully realize the power of Trimble Construction One.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.
What Makes This Role Great:
In this role, you will transcend traditional account management by acting as a high-impact advocate and product champion, directly orchestrating the post-sale customer journey for Trimble Construction One and helping critical businesses evolve through digital transformation.
Key Exciting Responsibilities:
- Coordinate the end-to-end post-sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one.
- Fostering the continuous health of your portfolio through value-focused business reviews, collaborative action plans, and proactive utilization planning.
- Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams.
- Partner directly with cross-functional product teams and subject matter experts to translate client feedback into future platform enhancements.
Essential Skills & Experience:
- Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms.
- Strong relationship-building skills with a demonstrated ability to foster trust with decision-makers, executive sponsors, and software users.
- Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem-solving.
- Excellent organizational habits, showing a clear ability to prioritize and execute multiple customer initiatives in a fast-paced setting.
Bonus Points For:
- Direct software proficiency with Salesforce, G-Suite, or specialized customer success tools like Gainsight.
- Additional language skills or deep operational familiarity with construction enterprise management workflows.
Logistics:
Location: Newcastle upon Tyne - Four Days in Office
Travel Requirement: 10%
Why You'll Love Working With Us:
At Trimble, we're not just a company that 'does good'—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges.
How to Apply:
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).
Customer Success Manager in Newcastle upon Tyne employer: Trimble
Trimble is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow their skills and advance their careers. With a focus on cutting-edge technology and a commitment to employee well-being, working in Leeds or remotely offers unique flexibility and the opportunity to make a meaningful impact in the world of 3D modeling software.
