At a Glance
- Tasks: Provide technical support and training for electrical design software and assist clients with queries.
- Company: Join Trimble, a values-driven tech company fostering innovation and collaboration.
- Benefits: Enjoy competitive salary, full training, and a fun work culture with social events.
- Other info: Dynamic team with opportunities for career growth and personal development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in electrical design is a plus; training provided for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries, our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year; that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do
Function
- Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
- Ensure all customers receive, and benefit from, a quality support service.
Responsibilities:
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
Internal Support
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
Development
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaising with development to achieve set goals.
Qualifications:
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or AutoCAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply:
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago employer: Trimble
Trimble is an exceptional employer that champions innovation and collaboration, making a tangible impact in the construction and engineering sectors. With a strong focus on employee growth and a purpose-driven culture, you'll be part of a supportive team that values your contributions and encourages ownership. Working in vibrant locations like Leeds, London, or Newcastle, you will have the opportunity to engage with cutting-edge technology while fostering meaningful relationships within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
✨Tip Number 1
Network like a pro! Reach out to current employees at Trimble on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Electrical Software Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your electrical design knowledge and software skills. Be ready to discuss how you can solve technical problems and support clients effectively.
✨Tip Number 3
Show your personality! Trimble values a 'work hard – play hard' culture, so don’t be afraid to let your enthusiasm shine through during interviews. Share your passion for engineering and teamwork.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Trimble team.
We think you need these skills to ace Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in electrical design and software support. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of BS7671 regulations and any software like Revit or AutoCAD.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Electrical Software Support Engineer role and how you can contribute to our team. Let us know what makes you tick and why you’d fit right in with our work hard – play hard culture.
Showcase Problem-Solving Skills:Since this role involves providing technical support, make sure to highlight any experiences where you’ve successfully solved problems or assisted clients. We love seeing examples of how you’ve tackled challenges in the past!
Apply Through Our Website:Don’t forget to apply through our website by clicking the ‘Apply Now’ button! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trimble
✨Know Your Stuff
Make sure you brush up on your electrical design and calculations. Familiarise yourself with BS7671 regulations and be ready to discuss how you've applied this knowledge in past roles. This will show that you're not just a candidate, but someone who understands the technicalities of the job.
✨Show Off Your Software Skills
If you have experience with Revit or AutoCAD, be prepared to talk about it! Highlight any projects where you've used these tools, and if possible, bring examples of your work. This will demonstrate your hands-on experience and make you stand out.
✨Practice Problem-Solving
Since the role involves providing technical support, think of common issues clients might face and how you would resolve them. Practising these scenarios can help you articulate your problem-solving skills during the interview, showing that you're ready to tackle real-world challenges.
✨Embrace the Culture
Trimble values a 'work hard – play hard' ethos, so don’t shy away from discussing your interests outside of work. Whether it's team sports or social events, showing that you can fit into their culture will make you a more appealing candidate.
