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- Tasks: Lead the EMEA Customer Success team and shape the future of construction technology.
- Company: Join Trimble, a leader in innovative construction solutions.
- Benefits: Enjoy a collaborative culture, career growth, and impactful projects.
- Other info: Work remotely or from various UK locations with a supportive team.
- Why this job: Make a real-world impact by transforming the construction industry with digital innovation.
- Qualifications: 5-8 years in Customer Success, strong leadership, and SaaS experience required.
The predicted salary is between 80000 - 100000 £ per year.
Lead the Future of Construction Excellence as our next EMEA Director of Customer Success (AECO)! Are you a visionary leader ready to architect the post-sales journey for the world’s most innovative construction technology platform? Trimble is looking for a high-impact Director to lead our EMEA Customer Success organization, ensuring our partners achieve deep operational integration and maximum value from our digital solutions! In this strategic role, you will lead a high-performing department dedicated to ensuring our construction customers thrive while driving the roadmap for our global Customer Success strategy.
What Makes This Role Great:
In this role, you will be the architect of the customer journey across the EMEA region, directly influencing the operational success of global construction leaders and shaping the future of how the industry adopts digital innovation.
Key Exciting Responsibilities:
- Support the design and execution of the long-term vision for the CS department while mentoring a team of managers to foster a culture of high accountability and technical expertise.
- Serve as the executive sponsor for high-value strategic accounts, collaborating directly with client C-Suites to resolve complex roadblocks and solidify long-term partnerships.
- Act as the strategic Voice of the Field to Product and Engineering leadership, synthesizing market trends and usage data to influence the future product roadmap.
- Partner with Sales leadership to transform the Customer Success team into a sophisticated engine for expansion through value-based Executive Business Reviews.
- Oversee the optimization of the regional tech stack and health-scoring logic to proactively manage retention and drive sustained year-over-year growth.
Essential Skills & Experience:
- You have 5-8+ years of experience in Customer Success or Account Management, with at least 3+ years in a senior leadership role managing managers within a SaaS environment.
- You possess deep financial and operational mastery of core SaaS metrics, including NRR, GRR, and Expansion Revenue, with the ability to tell a story through data.
- You demonstrate exceptional executive presence and communication skills, with the ability to command a room of C-suite stakeholders or project managers.
- You have a Bachelor’s Degree in Business, Engineering, or a related field.
Bonus Points For:
- Direct experience in the Construction or Engineering industry.
- MBA or advanced certification such as a PMP.
- Professional proficiency in additional European languages.
- Experience implementing or migrating CS Platforms like Gainsight, ChurnZero, or Totango.
Logistics:
Location: Leeds, London, Milton Keynes, Newcastle or United Kingdom - Remote & Raunheim & Bonn - Germany. Travel Requirement: 25%.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Owners.
Why You'll Love Working With Us:
At Trimble, we're not just a company that 'does good'—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a 'hidden gem'. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of 'visionary pragmatists' who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often 'self-authored,' empowering proactive 'doers'.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
EMEA Director of Customer Success - AECO in London employer: Trimble
Contact Detail:
Trimble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Director of Customer Success - AECO in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact the construction industry. This will help you tailor your responses and show you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of EMEA Director of Customer Success. Highlight your leadership skills and how you can drive customer success in a SaaS environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Trimble.
We think you need these skills to ace EMEA Director of Customer Success - AECO in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EMEA Director of Customer Success role. Highlight your experience in Customer Success and how it aligns with our vision at Trimble. We want to see how you can lead the charge in transforming customer journeys!
Showcase Your Leadership Skills: Since this is a senior leadership position, don’t hold back on showcasing your leadership experience. Share specific examples of how you've mentored teams or influenced strategic decisions. We love seeing how you’ve made an impact in previous roles!
Data-Driven Storytelling: We’re all about data at Trimble! When discussing your past experiences, use metrics to tell your story. Whether it’s about NRR or GRR, show us how you’ve used data to drive success and make informed decisions.
Apply Through Our Website: Don’t forget to hit that ‘Apply Now’ button on our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who follow our process—it shows attention to detail!
How to prepare for a job interview at Trimble
✨Know Your Metrics
As a candidate for the EMEA Director of Customer Success, you need to be well-versed in key SaaS metrics like NRR and GRR. Prepare to discuss how you've used these metrics to drive success in previous roles, as this will show your deep financial and operational mastery.
✨Showcase Your Leadership Style
This role requires mentoring a team of managers, so be ready to share your leadership philosophy. Think about specific examples where you've fostered a culture of accountability and technical expertise within your teams, and how that has led to success.
✨Prepare for Executive Conversations
You'll be interacting with C-suite stakeholders, so practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or mentor to simulate these high-stakes conversations, focusing on how to resolve complex roadblocks effectively.
✨Understand the Industry Landscape
Research the construction technology sector and be prepared to discuss current trends and challenges. This knowledge will help you act as the strategic Voice of the Field, demonstrating your ability to influence product roadmaps based on market insights.