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- Tasks: Provide top-notch technical support for MEP estimating software to clients in construction.
- Company: Join Trimble, a global leader in construction management software.
- Benefits: Enjoy competitive pay, professional growth, and a supportive team environment.
- Why this job: Be part of an innovative team and help clients solve real-world problems.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Work in a dynamic office setting with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Support Specialist, you will develop into an MEP Estimating software Subject Matter Expert on our products. Once trained, you will work with clients to resolve any usage issues with our MEP software, providing support on complex issues by live chat, phone, or an email ticketed system. Clients span the construction and infrastructure sector, working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support – that is what you will provide. This role supports our Estimating software tools aimed at mechanical & electrical contractors.
To be successful, you do not need a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients, and an interest in technology. If you are interested in tech and enjoy providing our clients with the solutions they need, then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
Location
You will be based from either our Milton Keynes or Leeds office and will work four days in the office.
What You Will Do
- Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective.
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to Estimating software packages.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team.
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaising with development to achieve set goals.
What skills & experience you should bring
- Experience in a customer service role and/or technical support role.
- Excellent written and verbal communication skills.
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly.
- Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role.
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
- Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.
About Trimble MEP
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong, Grow, Innovate
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture.
BIM Software Technical Support Specialist in Leeds employer: Trimble
Contact Detail:
Trimble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BIM Software Technical Support Specialist in Leeds
✨Tip Number 1
Get to know the company inside out! Research Trimble MEP and their software products. Understanding their values and what they do will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to explain technical concepts clearly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and the role, plus it shows your initiative and interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Trimble MEP.
We think you need these skills to ace BIM Software Technical Support Specialist in Leeds
Some tips for your application 🫡
Show Your Enthusiasm for Tech: Let us know how much you love technology! In your application, share any experiences or projects that highlight your interest in tech and how it relates to customer support. We want to see your passion shine through!
Tailor Your Application: Make sure to customise your application to fit the role of a Technical Support Specialist. Highlight your communication skills and any relevant experience in customer service or technical support. This will help us see why you're the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate well-organised applications that are easy to read!
Apply Through Our Website: Don’t forget to apply through our website by clicking the ‘Apply Now’ button! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Trimble
✨Know Your Software
Before the interview, make sure you familiarise yourself with the MEP estimating software and its features. Understanding how it works will help you answer technical questions confidently and show your genuine interest in the role.
✨Brush Up on Communication Skills
Since this role requires excellent communication skills, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved customer issues or technical problems. Be ready to discuss these scenarios during the interview to demonstrate your troubleshooting abilities.
✨Show Enthusiasm for Technology
Express your passion for technology and how it can improve customer experiences. Share any relevant experiences or projects that highlight your interest in tech, as this will resonate well with the interviewers.
