At a Glance
- Tasks: Provide technical support and training for electrical design software and assist clients with queries.
- Company: Join Trimble, a values-driven tech company fostering innovation and collaboration.
- Benefits: Enjoy competitive salary, full training, and a fun work culture with social events.
- Other info: Dynamic team with opportunities for career growth and personal development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in electrical design is a plus; training provided for all applicants.
The predicted salary is between 47250 - 57750 £ per year.
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries, our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year; that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do
Function
- Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
- Ensure all customers receive, and benefit from, a quality support service.
Responsibilities:
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
Internal Support
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
Development
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaising with development to achieve set goals.
Qualifications:
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or AutoCAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply:
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago employer: Trimble
Trimble is an exceptional employer that champions innovation and collaboration, making a real-world impact through cutting-edge marine technology. With a strong focus on employee growth and a supportive work culture, you'll have the opportunity to engage in meaningful projects while working alongside like-minded professionals who share your passion for progress. Enjoy the flexibility of remote work in the UK, coupled with international travel opportunities, as you contribute to solutions that enhance safety and sustainability across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
✨Join Engineering Meetups!
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We think you need these skills to ace Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Trimble a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Trimble specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Trimble
✨Brush Up on Core Engineering Principles
Before heading into the interview with Trimble, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Trimble want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
