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- Tasks: Provide technical support and training for electrical design software and assist clients with queries.
- Company: Join Trimble, a values-driven tech company fostering innovation and collaboration.
- Benefits: Enjoy competitive salary, full training, and a fun work environment with social events.
- Other info: Dynamic workplace with opportunities for career growth and personal development.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in electrical design is a plus; training provided for all applicants.
The predicted salary is between 30000 - 40000 £ per year.
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries, our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year; that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will doFunction: Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers. Ensure all customers receive, and benefit from, a quality support service.
Responsibilities:- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
Internal Support:
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
Development:
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaising with development to achieve set goals.
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or AutoCAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Full training on supported applications will be given.
How to Apply:Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago employer: Trimble
Contact Detail:
Trimble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
✨Tip Number 1
Network like a pro! Reach out to current employees at Trimble on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Electrical Software Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your electrical design knowledge and software skills. Be ready to discuss how you can solve technical problems and support clients effectively.
✨Tip Number 3
Show your personality! Trimble values a 'work hard – play hard' culture, so don’t be afraid to let your enthusiasm shine through during interviews. Share your passion for engineering and teamwork.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Trimble team.
We think you need these skills to ace Electrical Software Support Engineer Milton Keynes, England, GB Posted 20 hours ago
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Electrical Software Support Engineer role. Highlight any relevant experience in electrical design and calculations, as well as your familiarity with software like Revit or AutoCAD.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a team that values growth and innovation.
Showcase Your Problem-Solving Skills: Since this role involves providing technical support, be sure to include examples of how you've successfully solved problems in the past. This will demonstrate your ability to handle customer queries effectively and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website by clicking the ‘Apply Now’ button. This ensures your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Trimble
✨Know Your Stuff
Make sure you brush up on your electrical design knowledge and calculations. Familiarise yourself with BS7671 regulations and be ready to discuss how you've applied this in past roles. This will show that you're not just a candidate, but someone who understands the core of what the job entails.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided support or resolved defects. This will demonstrate your ability to think critically and provide high-level technical support, which is key for this role.
✨Familiarity with Tools
If you have experience with Revit or AutoCAD, make sure to highlight it during the interview. Even if you don’t have extensive experience, showing that you’re willing to learn and adapt can go a long way. Mention any relevant software tools you’ve used and how they relate to the position.
✨Embrace the Culture
Trimble values a 'work hard – play hard' culture, so be prepared to discuss how you fit into that ethos. Share your thoughts on teamwork and collaboration, and maybe even mention any social events or team-building activities you've enjoyed in previous roles. This will help you connect with the interviewers on a personal level.