At a Glance
- Tasks: Provide technical support and training for electrical design software and hardware.
- Company: Join a values-driven team at Trimble, fostering innovation and collaboration.
- Benefits: Full training provided, social events, and a supportive work culture.
- Other info: Enjoy a work hard – play hard culture with excellent career growth opportunities.
- Why this job: Gain hands-on experience while making a real impact in a dynamic environment.
- Qualifications: Experience in electrical design is a plus; training will be provided.
The predicted salary is between 29700 - 36300 £ per year.
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide? And are you looking for a job in which you will be given a lot of responsibility? Then look no further.
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries, our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year; that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do
- Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
- Ensure all customers receive, and benefit from, a quality support service.
Responsibilities:
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
Development
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaising with development to achieve set goals.
Qualifications:
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or AutoCAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Trimble’s Privacy Policy: If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
Summary
Location: UK - Milton Keynes
Type: Full time
Electrical Software Support Engineer in Milton Keynes employer: Trimble Navigation
Trimble is an exceptional employer that champions innovation and collaboration, making a tangible impact in the construction and engineering sectors. With a strong focus on employee growth and a purpose-driven culture, you'll be part of a supportive team that values your contributions and encourages ownership. Working in vibrant locations across the UK, including Leeds, London, and Newcastle, you will have the opportunity to drive digital transformation while enjoying a dynamic work environment that fosters creativity and professional development.
