At a Glance
- Tasks: Provide top-notch technical support and training for our software and hardware products.
- Company: Join a dynamic team at Trimble, known for its collaborative and fun culture.
- Benefits: Enjoy competitive pay, social events, and opportunities for professional growth.
- Other info: Be part of a vibrant team that believes in 'work hard – play hard'.
- Why this job: Make a real impact by solving customer queries and enhancing future software builds.
- Qualifications: Experience in electrical design and strong problem-solving skills are a must.
The predicted salary is between 30150 - 36850 £ per year.
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide?
And are you looking for a job in which you will be given a lot of responsibility?
Then look no further;
For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department.
Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design.
You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do Function Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
Ensure all customers receive, and benefit from, a quality support service.
Responsibilities: Answer incoming support calls courteously and within defined timescales as and when required.
Provide problem solving service for customers relating to electrical design calculations.
Complete customer support tickets on the CRM database Complete defect tickets on the CRM database Provide high level technical support to customers Internal Support Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
Help maintain the list of defects and enhancements.
Help find the root cause of defects as they are found.
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
Provide technical support to the Sales Team as required.
Help maintain the list of future enhancements.
Provide technical support to other members of the support team, including knowledge
Electrical Software Support Engineer employer: Trimble Navigation
At Trimble, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work environment. As an Electrical Software Support Engineer, you will not only engage with a talented technical team but also enjoy ample opportunities for professional growth and development. Our commitment to a healthy work-life balance is reflected in our vibrant social culture, where we believe in the philosophy of 'work hard – play hard', making Trimble a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Trimble Navigation or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Trimble Navigation.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Trimble Navigation.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Trimble Navigation that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Electrical Software Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Trimble Navigation.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Trimble Navigation and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Trimble Navigation
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Trimble Navigation uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
