At a Glance
- Tasks: Support clients with electrical design calculations and technical issues while engaging in problem-solving.
- Company: Join a values-driven company focused on Belong, Grow, Innovate.
- Benefits: Full-time role with training, social events, and career growth opportunities.
- Other info: Dynamic role with diverse interactions and excellent support from the team.
- Why this job: Make a real impact by helping clients and improving software across Europe and worldwide.
- Qualifications: Experience in electrical design, knowledge of Revit or AutoCAD, and strong communication skills.
The predicted salary is between 45090 - 55110 £ per year.
Overview
In this role you support Trimble’s consultancy, support and training team by assisting clients with electrical design calculations and high-level technical issues.
You’ll engage with customers via 2nd line support, track defects and enhancements, and help prepare user documentation while coordinating with development.
You work with CRM and reporting processes to improve future software builds and deliver quality service across Europe and worldwide.
The role offers diverse interaction across offices and a values-driven culture focused on Belong, Grow, Innovate.
- Pay / Benefits
- training on supported applications
- team social events
- values-driven culture
- opportunity to work across offices in Europe and worldwide
- career growth opportunities
- full-time position
Responsibilities
- Answer incoming support calls within defined timescales
- Provide problem-solving support for electrical design calculations
- Manage customer and defect tickets in the CRM system
- Provide high-level technical support to customers
- Contribute to monthly reports and defect/enhancement tracking
- Assist in root-cause analysis of defects and resolution
- Support Sales with technical input
- Assist in producing user documentation and help files
- Liaise with development to achieve goals
- Knowledge transfer to other support team members
- Test new software versions
- Key requirements
- experience in electrical design and calculations
- Revit or Auto CAD knowledge
- degree in Electrical Engineering is an advantage
- training will be provided on supported applications
- customer service orientation
- strong communication
- problem-solving
- electrical design calculations
- Revit
- Auto CAD
Electrical Software Support Engineer 1st Line employer: Trimble Navigation
Trimble is an exceptional employer that empowers its employees to make a real-world impact through innovative construction technology solutions. With a strong focus on collaboration and a purpose-driven culture, you'll work alongside like-minded professionals in a supportive environment that values your contributions. The company offers ample opportunities for personal and professional growth, allowing you to take ownership of your projects while making a tangible difference in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer 1st Line
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Electrical Software Support Engineer 1st Line role you’re after at Trimble Navigation.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Trimble Navigation a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Trimble Navigation.
✨Apply Through Company Websites
When you spot a role like Electrical Software Support Engineer 1st Line at Trimble Navigation, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Electrical Software Support Engineer 1st Line
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Electrical Software Support Engineer 1st Line, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Trimble Navigation a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Trimble Navigation specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Trimble Navigation
✨Brush Up on Core Engineering Principles
Before heading into the interview with Trimble Navigation, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Trimble Navigation want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
