At a Glance
- Tasks: Support clients with electrical design calculations and technical issues while engaging in problem-solving.
- Company: Join a values-driven company focused on Belong, Grow, Innovate.
- Benefits: Full-time role with training, social events, and career growth opportunities.
- Other info: Dynamic role with diverse interactions and excellent support from the team.
- Why this job: Make a real impact by helping clients and improving software across Europe and worldwide.
- Qualifications: Experience in electrical design, knowledge of Revit or AutoCAD, and strong communication skills.
The predicted salary is between 45090 - 55110 £ per year.
Overview
In this role you support Trimble’s consultancy, support and training team by assisting clients with electrical design calculations and high-level technical issues.
You’ll engage with customers via 2nd line support, track defects and enhancements, and help prepare user documentation while coordinating with development.
You work with CRM and reporting processes to improve future software builds and deliver quality service across Europe and worldwide.
The role offers diverse interaction across offices and a values-driven culture focused on Belong, Grow, Innovate.
- Pay / Benefits
- training on supported applications
- team social events
- values-driven culture
- opportunity to work across offices in Europe and worldwide
- career growth opportunities
- full-time position
Responsibilities
- Answer incoming support calls within defined timescales
- Provide problem-solving support for electrical design calculations
- Manage customer and defect tickets in the CRM system
- Provide high-level technical support to customers
- Contribute to monthly reports and defect/enhancement tracking
- Assist in root-cause analysis of defects and resolution
- Support Sales with technical input
- Assist in producing user documentation and help files
- Liaise with development to achieve goals
- Knowledge transfer to other support team members
- Test new software versions
- Key requirements
- experience in electrical design and calculations
- Revit or Auto CAD knowledge
- degree in Electrical Engineering is an advantage
- training will be provided on supported applications
- customer service orientation
- strong communication
- problem-solving
- electrical design calculations
- Revit
- Auto CAD
Electrical Software Support Engineer 1st Line employer: Trimble Navigation
Trimble is an exceptional employer that empowers its employees to make a real-world impact through innovative construction technology solutions. With a strong focus on collaboration and a purpose-driven culture, you'll work alongside like-minded professionals in a supportive environment that values your contributions. The company offers ample opportunities for personal and professional growth, allowing you to take ownership of your projects while making a tangible difference in the construction industry.
