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- Tasks: Provide top-notch technical support to customers in French and English.
- Company: Join Trimble, a leader in 3D modelling and design tools.
- Benefits: Enjoy a supportive work culture with opportunities for growth and innovation.
- Why this job: Make a real difference by helping users solve technical challenges.
- Qualifications: Fluent in French and English, with customer support experience.
- Other info: Be part of a values-driven team that empowers your ideas.
The predicted salary is between 30000 - 42000 £ per year.
## Technical Support Representative (French Speaker)UK – London (Sefaira)****Trimble SketchUp****SketchUp is one of the most popular 3D modeling and design tools in the world. Today, hundreds of thousands of architects, engineers, contractors, woodworkers, artists, and other creatives use SketchUp Pro, LayOut, Sefaira, and 3D Warehouse to design everything from transit centers with excellent energy performance to treehouses and everything in between. Our mission is to help make our users better, smarter, and more successful.You will serve as a trusted advisor and problem solver, going above and beyond to understand and address customers\’ needs while providing timely and effective technical support via email and phone. You will provide a friendly experience, while offering tips, tutorials, and best practices to enhance their overall experience and enable them to be more self-sufficient SketchUp users.****Responsibilities:***** Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.* Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication.* Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.* Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.* Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps.* Document cases for customer requests from all channels: phone calls, chats, emails, and queues.* Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp: + Billing and invoicing + Account authorization + Entitlement management + Download and installation + SketchUp Extensions + Crash identification + Bug tracking* Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.* Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.* Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.****Required Skills and Experience:***** Native French Speaker* Fluent in English* Bachelor’s Degree or equivalent experience in a customer solution environment* 2 years of experience supporting customers via chat, email, and phone* Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base* Technical proficiency and familiarity with computer systems, software, and Google Suite* Excellent communication skills, including active listening, empathy, and patience with the ability to adapt communication styles to different audiences* Time management and prioritization skills, enabling high quality and time sensitive customer communications* Attention to detail while working through issue discovery and documenting case notes* Able to maintain composure and professionalism during high-pressure situations* Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers****Preferred Skills and Experience***** Knowledge of 3D modeling, 3D graphics processing or energy performance.* Background in Engineering, Architecture, Design, or User Experience.* Customer Support Center Experience* Experience in multiple operating systems, such as Windows, Android, iOS, Microsoft* Familiarity with customer support software, ticketing systems, and remote support tools****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.****Application Deadline:**** Applications could be accepted until at least 30 days from the posting date.****Join a Values-Driven Team: Belong, Grow, Innovate.****At Trimble, our core values of Belong, Grow, and Innovate aren\’t just words—they\’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.**As a Technical Support Representative, you will deliver exceptional customer service in both French and English, and create a positive experience for customers experiencing technical challenges.**Top skillsAccounts ReceivableAccountingChange ManagementC#B2BAuditingAgile MethodologiesProject DeliveryNode JSMechanical Engineering1. Technical Support Specialist2. Technical Support Analyst3. Technical Support Representative4. Service Desk Analyst5. Technical Support Engineer #J-18808-Ljbffr
Technical Support Representative (French Speaker) London, England, GB employer: Trimble Inc.
Contact Detail:
Trimble Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative (French Speaker) London, England, GB
✨Tip Number 1
Get to know the company inside out! Research Trimble and its products like SketchUp. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both French and English, make sure you can switch between languages smoothly. Role-play common customer scenarios to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved technical issues. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Trimble.
We think you need these skills to ace Technical Support Representative (French Speaker) London, England, GB
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our customers just as much as they can solve their technical issues.
Tailor Your Application: Make sure to tailor your application to the role of Technical Support Representative. Highlight your experience in customer support and any technical skills that relate to SketchUp or similar software. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use plain language to explain your experiences and skills, just like you would when communicating with a customer. This shows us you can communicate effectively, which is super important for this role.
Apply Through Our Website: Don’t forget to apply through our website by clicking the ‘Apply Now’ button! It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it helps us keep everything organised!
How to prepare for a job interview at Trimble Inc.
✨Brush Up on Your Technical Knowledge
Make sure you’re familiar with SketchUp and its features. Review common technical issues users face and think about how you would troubleshoot them. This will show your potential employer that you’re proactive and ready to help customers effectively.
✨Practice Your Language Skills
Since this role requires fluency in both French and English, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your ability to communicate clearly with diverse customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your empathy, active listening, and problem-solving skills. This will help the interviewer see how you can create a positive experience for customers.
✨Familiarise Yourself with the Company Culture
Research Trimble’s values of Belong, Grow, and Innovate. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you understand and resonate with their culture can set you apart from other candidates.
