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- Tasks: Provide top-notch technical support for MEP software to clients in construction.
- Company: Join Trimble, a global leader in construction management software.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of an innovative team that values your ideas and contributions.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Work in a dynamic environment with a focus on collaboration and learning.
The predicted salary is between 30000 - 42000 £ per year.
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Your Job Title: Technical Customer Support Specialist
Your Job Location: UK – Milton Keynes or Leeds – 4 Days in office
Our Department: MEP
As one of our Customer Support Specialists, we will develop you to be an MEP software Subject Matter Expert on our products. Once you have been trained, you will work with our clients, to resolve any usage issues they have with our MEP software. In the main, this will mean providing support on complex issues by live chat, phone or an email ticketed system. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.
This role will be supporting our Estimating software tools aimed at mechanical & electrical contractors. To be successful in this role, you do not need to have a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology. Trimble and our MEP products, are some of the leading BIM softwares and we’re constantly improving them. If technology and improved ways of working don’t excite you then this likely isn’t the position for you.
If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
Your Location:
You will be based from either our Milton Keynes or Leeds office and will four days in Office.
What You Will Do
- Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
- Answer incoming support calls courteously and within defined timescales as and when required
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Complete defect tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Help find the root cause of defects as they are found
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required
- Help maintain the list of future enhancements
- Provide technical support to other members of the support team
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
- Liaising with development to achieve set goals
What Skills & Experience You Should Bring
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
- Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things
About Trimble MEP
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline
Applications could be accepted until at least 30 days from the posting date.
At Trimble, our core values of Belong, Grow, and Innovate aren\\\’t just words—they\\\’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Position Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
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Technical Customer Support Specialist employer: Trimble Inc.
Contact Detail:
Trimble Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Trimble and its MEP software products. Understanding their values and how they operate will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer support scenarios with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Trimble.
We think you need these skills to ace Technical Customer Support Specialist
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us know why you're excited about technology and how it drives you to help others. We love candidates who share our enthusiasm for innovation!
Highlight Your Communication Skills: Since this role involves a lot of client interaction, make sure to showcase your excellent written and verbal communication skills. Give examples of how you've effectively communicated complex ideas in the past.
Tailor Your Experience: Even if you don't have direct experience with MEP software, highlight any relevant customer service or technical support roles you've had. Show us how your skills can transfer to this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trimble Inc.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of MEP software and its applications. Familiarise yourself with common issues users face and how to resolve them. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family, focusing on how you would assist clients with their software issues.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved problems in previous roles. Think about times when you had to troubleshoot a technical issue or assist a customer under pressure. This will demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new hires, or how the company measures success in customer support. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
