At a Glance
- Tasks: Coordinate post-sale experiences and drive product adoption for construction accounts.
- Company: Join a leading B2B SaaS company focused on construction technology.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Work in a dynamic Newcastle office with opportunities for travel.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Experience in customer success or account management in a B2B SaaS setting.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities
- Coordinate the end‑to‑end post‑sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one.
- Foster the continuous health of your portfolio through value‑focused business reviews, collaborative action plans, and proactive utilization planning.
- Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams.
- Partner directly with cross‑functional product teams and subject matter experts to translate client feedback into future platform enhancements.
Qualifications
- Proven customer success or account management experience within a B2B Saa S environment, ideally supporting construction technology or related industrial platforms.
- Strong relationship‑building skills with a demonstrated ability to foster trust with decision‑makers, executive sponsors, and software users.
- Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem‑solving.
- Excellent organisational habits, showing a clear ability to prioritise and execute multiple customer initiatives in a fast‑paced setting.
- Bonus Points For
- Direct software proficiency with Salesforce, G‑Suite, or specialised customer success tools such as Gainsight.
- Additional language skills or deep operational familiarity with construction enterprise management workflows.
- Logistics
Location
Newcastle upon Tyne – four days in office.
Travel Requirement
- 10%
- #J-18808-Ljbffr
Customer Success Manager in Newcastle employer: Trimble Inc.
Trimble Inc. is an exceptional employer that fosters a dynamic work culture in Newcastle upon Tyne, where innovation meets collaboration. Employees benefit from comprehensive training and growth opportunities within the rapidly evolving construction technology sector, alongside a supportive team environment that values customer engagement and professional development. With a focus on digital solutions, Trimble empowers its staff to make a meaningful impact in the industry while enjoying a rewarding career path.
We think you need these skills to ace Customer Success Manager in Newcastle
Customer Success Management
Account Management
B2B SaaS Experience
Construction Technology Knowledge
Relationship-Building Skills
Verbal Communication Skills
Written Communication Skills
