At a Glance
- Tasks: Lead customer journeys and enhance product adoption in construction technology.
- Company: Trimble, a tech innovator transforming industries with cutting-edge solutions.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Join a collaborative team that values innovation and ownership.
- Why this job: Make a real-world impact by helping businesses thrive through digital transformation.
- Qualifications: Experience in customer success or account management in a B2B SaaS environment.
Empower Construction Success as Our Next Customer Success Manager!
About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.
What Makes This Role Great: In this role, you will transcend traditional account management by acting as a high-impact advocate and product champion, directly orchestrating the post-sale customer journey for Trimble Construction One and helping critical businesses evolve through digital transformation.
Key Exciting Responsibilities:
- Coordinate the end-to-end post-sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one.
- Fostering the continuous health of your portfolio through value-focused business reviews, collaborative action plans, and proactive utilization planning.
- Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams.
- Partner directly with cross-functional product teams and subject matter experts to translate client feedback into future platform enhancements.
Essential Skills & Experience:
- Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms.
- Strong relationship-building skills with a demonstrated ability to foster trust with decision-makers, executive sponsors, and software users.
- Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem-solving.
- Excellent organizational habits, showing a clear ability to prioritize and execute multiple customer initiatives in a fast-paced setting.
Bonus Points For:
- Direct software proficiency with Salesforce, G-Suite, or specialized customer success tools like Gainsight.
- Additional language skills or deep operational familiarity with construction enterprise management workflows.
Logistics:
- Location: Newcastle upon Tyne - Four Days in Office.
- Travel Requirement: 10%.
Why You'll Love Working With Us:
At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Customer Success Manager in Newcastle upon Tyne employer: Trimble Inc.
Trimble Inc. is an exceptional employer that fosters a dynamic work culture in Newcastle upon Tyne, where innovation meets collaboration. Employees benefit from comprehensive training and growth opportunities within the rapidly evolving construction technology sector, alongside a supportive team environment that values customer engagement and professional development. With a focus on digital solutions, Trimble empowers its staff to make a meaningful impact in the industry while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trimble Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trimble Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trimble Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Trimble Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trimble Inc.!
How to prepare for a job interview at Trimble Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
