Learning Program Manager

The Learning Program Manager supports programs that equip Trimble's customers, channel (dealers) and internal teams with the knowledge, tools, and processes to succeed. These programs target users in Trimble's Civil Construction Field Solutions (CCFS) division, globally.

The Learning Program Manager oversees Trimble's custom-designed sales enablement program, Trimble Way. The Learning Program Manager provides broad, high-level oversight to ensure the Trimble Way program runs efficiently, meets program goals effectively, and delivers the best Return On Investment (ROI). The Learning Program Manager oversees the Regional Learning Centers program, collaborating with Trimble's channel organizations and internal operations to enable sales and broaden access to learning for dealers/customers. The Learning Program Manager may expand Trimble programs by coordinating and facilitating training as needed, identifying needs and opportunities, documenting and/or communicating existing learning resources, pitching external training when applicable, and partnering with internal subject matter experts (SMEs) to create solutions that meet learning outcomes.

The Learning Program Manager is a high-energy individual who is passionate about creating impactful learning experiences. The ideal candidate must possess superior communication and interpersonal skills; must be familiar with all Trimble technologies in the CCFS business; have experience managing employees and subcontractors; and actively lead training programs development and delivery. In addition, the Learning Program Manager can apply Adult Learning Principles and has strong project and product management skills. This role oversees global programs and up to 25% travel is required.

Duties and Responsibilities:

• Trimble Way Sales Training Program: planning and monitoring program execution; project coordination and managing project interdependencies; creating and managing budget; identifying and addressing problems/risks; defining and capturing program data, analyzing trends, recommending improvements; stakeholder communications, negotiations, and problem-solving; marketing strategy and material design; aligning or realigning deliverables with program outcomes; coordinating program resources such as third-party vendors, SMEs, and stakeholders.
• Regional Learning Centers: partner with Trimble channel organizations to deploy regional learning centers within the cost and revenue sharing model for Trimble learning technology and content. Build sub-domains of Trimble Learning Management Systems for regional deployments, identify and coordinate relevant learning content, enforce Trimble training quality standards, and drive Trimble customer success through learning connection and engagement.
• Manages workload responsibly and meets project goals and deadlines. Provides project management and leadership for course development and maintenance projects, ensuring timeline and quality requirements are met; communicates project timelines, statuses, and action items to stakeholders.
• May evaluate and recommend off-the-shelf/vendor training programs, training software, and other systems used to drive learning transfer.
• Fully utilizes Trimble's LMS in the delivery and tracking of learning solutions.
• Keeps abreast of industry trends, both within our businesses and within the learning field.
• Build and manage online training curricula for CCFS, as needed. Learning solutions may include e-learning, instructor-led training, and informal learning channels on Learn.Trimble.
• Quarterly cost, revenue, and strategic milestones reporting to Director of Learning CCFS and other business Stakeholders.
• Learning Plans and Learning Progress Reporting for managers within the CCFS business and dealers network.
• Connection and collaboration with product/solution specific contributors (Product Managers and Solution Engineers).
• Understanding of users' workflows and learning needs within the Civil Engineering technology business at Trimble, at dealers organization, and at customers' job sites.
• Perform other duties as required.

Experience, Education & Skills:

• Minimum three years of experience in a professional role related to technology training and development.
• Bachelor degree preferably in a field related to Civil Engineering, Construction Management or Geomatics.
• Preferred experience using Trimble solutions in a Civil Construction industry, specifically machine control and site positioning systems.
• Desired experience in implementing workflow solutions within construction industry.
• Experience working with non-native English speakers and with organizations based outside the US.
• Proven ability to learn and train others on software and/or hardware technologies.
• Demonstrated experience in facilitating group events on-site and online.
• Demonstrated project management skills.
• Proficient using a Learning Management System.
• Proficient with Google Apps for office productivity: Mail, Calendar, Drive, Docs, Chat, Meet, Sheets, Sites, Slides, Groups, Forms, Lucidcharts, etc.
• Preferably familiar with a Customer Relationship Management platform, such as SalesForce.
• Strong presentation, written and oral communication skills.
• Strong problem-solving skills and the ability to think creatively.
• Ability to travel domestically and internationally, as required. Travel is estimated at 10-25% of working time.

Work Ethics:

• Driven by Trimble organizational values and innovative business models.
• Open to learning, growing, and striving for excellence.
• Strong business acumen, high energy, self-motivated and ability to work under pressure.
• Strong customer focus, strives to meet or exceed customer expectations.
• High attention to detail with excellent organization skills and proven ability to multitask.
• Demonstrated awareness and sensitivity to issues in working with market competitors.
• Seek opportunities to increase technical knowledge and abilities.
• Effective collaborator.
• Stays abreast of changes and continuous process improvements.