At a Glance
- Tasks: Provide technical support and training for electrical design software and hardware.
- Company: Join a dynamic team at Trimble, known for innovation and collaboration.
- Benefits: Enjoy competitive pay, social events, and a supportive work culture.
- Other info: Great career growth opportunities in a values-driven team.
- Why this job: Make a real impact while developing your skills in a fun environment.
- Qualifications: Experience in electrical design is a plus; training provided.
The predicted salary is between 40500 - 49500 £ per year.
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide?
And are you looking for a job in which you will be given a lot of responsibility?
Then look no further; For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department.
Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design.
You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What You Will Do
Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
Ensure all customers receive, and benefit from, a quality support service.
Responsibilities
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database
- Complete defect tickets on the CRM database
- Provide high level technical support to customers
- Internal Support
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
- Development
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
- Liaising with development to achieve set goals
Qualifications
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or Auto CAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
- Training
- Full training on supported applications will be given.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture.
We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).
We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual.
Become part of a team where your contributions truly matter.
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Electrical Software Support Engineer employer: Trimble Inc.
Trimble Inc. is an exceptional employer that fosters a dynamic work culture in Newcastle upon Tyne, where innovation meets collaboration. Employees benefit from comprehensive training and growth opportunities within the rapidly evolving construction technology sector, alongside a supportive team environment that values customer engagement and professional development. With a focus on digital solutions, Trimble empowers its staff to make a meaningful impact in the industry while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Electrical Software Support Engineer role you’re after at Trimble Inc..
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Trimble Inc. a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Trimble Inc..
✨Apply Through Company Websites
When you spot a role like Electrical Software Support Engineer at Trimble Inc., apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Electrical Software Support Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Electrical Software Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Trimble Inc. a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Trimble Inc. specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Trimble Inc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Trimble Inc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Trimble Inc. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
