Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for MEP software, helping clients solve complex issues.
- Company: Join Trimble, a global leader in construction management software.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of an innovative team that values your ideas and contributions.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Work in a dynamic office environment in Milton Keynes or Leeds.
The predicted salary is between 30000 - 42000 £ per year.
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Your Job Title: Technical Customer Support Specialist
Your Job Location: UK – Milton Keynes or Leeds – 4 Days in office
Our Department: MEP
As one of our Customer Support Specialists, we will develop you to be an MEP software Subject Matter Expert on our products. Once you have been trained, you will work with our clients, to resolve any usage issues they have with our MEP software. In the main, this will mean providing support on complex issues by live chat, phone or an email ticketed system. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.
This role will be supporting our Estimating software tools aimed at mechanical & electrical contractors. To be successful in this role, you do not need to have a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology. Trimble and our MEP products, are some of the leading BIM softwares and we’re constantly improving them. If technology and improved ways of working don’t excite you then this likely isn’t the position for you.
If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
Your Location:
You will be based from either our Milton Keynes or Leeds office and will four days in Office.
What You Will Do
- Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
- Answer incoming support calls courteously and within defined timescales as and when required
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Complete defect tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Help find the root cause of defects as they are found
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required
- Help maintain the list of future enhancements
- Provide technical support to other members of the support team
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
- Liaising with development to achieve set goals
What Skills & Experience You Should Bring
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
- Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things
About Trimble MEP
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline
Applications could be accepted until at least 30 days from the posting date.
At Trimble, our core values of Belong, Grow, and Innovate aren\\\’t just words—they\\\’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Position Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
#J-18808-Ljbffr
Application Customer Support employer: Trimble Inc.
Contact Detail:
Trimble Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Customer Support
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with their MEP software and understand how it helps clients in the construction sector. This knowledge will not only impress during interviews but also help you answer questions more effectively.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to explain technical concepts clearly is key. Try role-playing with a friend or family member to get comfortable with explaining complex ideas simply.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Application Customer Support
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about helping clients, make sure your application highlights your excellent written communication skills. Use clear and concise language to demonstrate how you can effectively convey technical concepts.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Customer Support Specialist role. Mention any relevant experience or interest in technology that aligns with our MEP software.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've tackled complex issues in the past. This will show us that you have the troubleshooting skills we’re looking for.
Apply Through Our Website: Make sure to apply through our website by clicking the ‘Apply Now’ button. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trimble Inc.
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with the MEP software products you'll be supporting. Brush up on technical concepts and common issues users face. This will help you demonstrate your eagerness to learn and your ability to communicate complex ideas clearly.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your problem-solving skills and customer service orientation.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Even if you don't have a background in mechanical or electrical software, be prepared to discuss how you would approach troubleshooting and learning new software tools. Highlight your adaptability and willingness to dive into new technologies.
✨Demonstrate Your Passion for Tech
The company values candidates who are excited about technology and innovation. Share your interest in tech and any relevant experiences that showcase your enthusiasm. Whether it's a personal project or a course you've taken, let them know you're keen to grow in this field.
